Remote Technical Support Specialist

13 hours ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 13,50,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide remote technical and application problem resolution assistance.

Key Responsibilities:

  • Provide excellent customer service and teamwork skills, with a professional demeanor to maintain and enhance customer relationships.
  • Gather knowledge of assigned customers' technical and business environment.
  • Document and verify reported problems.
  • Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Communicate effectively with management, peers, and account team in support of customers.
  • Maintain a working knowledge of main product offerings and strategy.

Ideal Experience:

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Able to learn complex software tools quickly.
  • Demonstrated ability to use professional concepts and company policies and procedures to solve routine problems.
  • Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Background check may also be required.
  • Physical requirements include sitting for long periods of time.

Qualifications:

  • 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
  • Limited travel, after-hours, or on-call work may be required.
  • Flexibility to work early AM or late hours, including weekends.
  • Technical Certifications and second or third languages a plus but not required.

Benefits:

  • Opportunity to work remotely.
  • Potential for career advancement.
  • Competitive compensation package.

About the Job:

This role is ideal for individuals who enjoy troubleshooting complex technical issues and providing excellent customer service.

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