Technical Support Specialist

1 day ago

Cochin, Kerala, India beBeeAccessibility Full time ₹ 23,65,284 - ₹ 35,06,852

About us

We are looking for a highly skilled Technical Support Specialist to join our team.

This role is an exciting opportunity for someone who wants to work with a global client on meaningful projects.

The ideal candidate will have strong technical skills, excellent communication skills, and be able to provide support in a clear, professional manner.

You will be working closely with a blind Data & Appliance Analyst, providing visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio.

The client uses JAWS and VoiceOver screen readers.

Your key responsibilities will include:

  • Reviewing, interpreting, and making basic code changes.
  • Creating and managing spreadsheets for data tracking and analysis.
  • Utilizing formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assisting in converting and formatting documents to meet accessibility standards.
  • Summarizing meetings, managing task follow-ups, and tracking progress in collaboration with team members.

The successful candidate will require:

  • Basic coding knowledge.
  • An understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel.
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills.
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn.
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

This role offers:

  • Work with a global client on meaningful and impactful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

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