
Tech Support Specialist
7 hours ago
As a technical support specialist, you will be the primary point of contact for employees worldwide. Your role will involve fielding incoming support requests via various channels, including web chat, telephone calls, and online submissions.
You will be responsible for providing comprehensive technical support to our employees, research and resolving inquiries, and creating detailed call logs documenting customer interactions.
- Provide technical assistance to employees worldwide.
- Research and resolve employee inquiries in a timely manner.
- Create detailed call logs documenting customer interactions.
To be successful in this role, you will need:
- At least 1 year of experience in corporate settings supporting Windows, Mac, or Linux operating systems.
- Experience troubleshooting integrated computer systems.
- Knowledge of zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals.
This role offers opportunities for growth and development, as well as a dynamic work environment with a high degree of customer service.
Other RequirementsIn addition to the above requirements, you should possess:
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware installation, AWS, or other industry-relevant certifications.
- Experience working in a dynamic environment with a high degree of customer service.
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