Support Customers

5 hours ago


Cochin, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Specialist

Job description: As a customer support specialist, you will be the primary point of contact for our customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring satisfaction with our products and services.

Key responsibilities:

  • Respond promptly and professionally to customer inquiries via multiple channels.
  • Resolve customer issues through effective troubleshooting and problem-solving skills.
  • Maintain in-depth knowledge of our products and services to provide accurate information.
  • Document customer interactions and update records in the CRM system.
  • Follow up with customers to ensure issues are fully resolved and they are satisfied with the resolution.
  • Collaborate with other departments to improve customer experiences.
  • Monitor and respond to customer feedback to identify trends and suggest improvements to processes and products.

Performance metrics include response times, resolution rates, and customer satisfaction scores. You will also be responsible for meeting productivity targets and maintaining high levels of job satisfaction.



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