Technical Support Specialist

4 days ago


Cochin, Kerala, India beBeeCustomeroriented Full time
Technical Support Professional

We are seeking a proactive and customer-oriented technical support professional to provide technical assistance to clients and internal teams. The ideal candidate will troubleshoot software, hardware, and network-related issues.

Key Responsibilities:

  • Assist customers via phone, email, and chat to resolve technical issues efficiently.
  • Document customer interactions, reported issues, and resolutions in the support system.
  • Create and maintain technical documentation and knowledge base articles.
  • Collaborate with cross-functional teams to enhance customer experience.
  • Stay updated with industry trends, emerging technologies, and product developments.
  • Demonstrate excellent problem-solving skills and ability to work under pressure.

Requirements & Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 0-1 years of experience in technical support, IT support, or a similar role.
  • Strong knowledge of computer systems, mobile devices, networking, and software.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts clearly to non-technical users.
  • Willingness to work under pressure.
  • PREFERRED LOCATION: Kerala.


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