IT Systems Support Professional

2 days ago

Cochin, Kerala, India beBeeITsupportspecialist Full time ₹ 3,00,000 - ₹ 6,00,000
Job Overview

The IT Support Specialist plays a vital role in providing high-quality technical assistance to our clients, ensuring their IT systems operate efficiently and effectively.

Your primary responsibility will be to provide remote technical support via phone, email, or chat, addressing a wide range of IT-related issues including hardware and software troubleshooting, network connectivity problems, and system configurations.

  • Communicate effectively with clients to identify probable causes of the issue, educate them about the issue, and course of actions to be taken.
  • Troubleshoot Line of Business (LoB) apps, LAN activities, backups, maintenance, server upgrades, and patching to enhance IT operations.
  • Analyze and Resolve Issues by evaluating complex IT business needs presented through tickets, researching available resources efficiently, and recommending effective technical solutions.
  • Prioritize tasks based on their impact on business operations, taking urgent action to minimize downtime during high-severity incidents such as server failures or widespread outages.
Key Responsibilities:
  • Troubleshoot Networking Tickets, Cloud platform networking tickets, COTS products, Operating System (OS), Application Crash Analysis, Microsoft 365, and Fortinet VPN.
  • Document all activities, including backups, maintenance, server upgrades, and patching, and coordinate tasks to ensure smooth network operations.

As an IT Support Specialist, you will play a critical role in ensuring our clients' satisfaction and success by delivering exceptional technical support services.

Required Skills and Qualifications:
  • Hands-on experience in helpdesk tickets, troubleshooting Server Infrastructure tickets, Windows OS, and LoB apps issues.
  • Technical proficiency in multiple areas, including security, networking, server administration, and hardware.
  • Strong customer-facing interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical users.
  • Proficiency in Microsoft Office 365 and Intune management is preferred.
Benefits:
  • At least 2-3 years of relevant experience in a related field, preferably in a Managed Services Provider (MSP) environment, professional services, and/or industry.
  • Microsoft certification (e.g., Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified: Modern Desktop Administrator Associate) is preferred.

  • Support Professional

    1 day ago

    Cochin, Kerala, India beBeeAdministrative Full time ₹ 6,00,000 - ₹ 10,00,000

    Seeking a proactive and detail-oriented support professional to assist with administrative operations, HR functions and compliance.Key Responsibilities:Administrative OperationsHR SupportCompliance ManagementThis role will involve handling office facilities, vendor management, travel coordination, guest services and general administrative tasks.Required...

  • Librarian Support Professional

    1 day ago

    Cochin, Kerala, India beBeeLibrary Full time ₹ 3,00,000 - ₹ 5,00,000

    Job OverviewAssistant Librarian plays a pivotal role in the management and maintenance of library materials. This is an excellent opportunity for professionals seeking to expand their knowledge and skills in librarianship.The ideal candidate will have a graduate degree in Library Science or any related field and possess proficiency in library management...

  • Executive Support Professional

    1 day ago

    Cochin, Kerala, India beBeeAdministrative Full time ₹ 40,00,000 - ₹ 80,00,000

    Job SummaryWe are seeking an exceptional Executive Support Professional to provide high-level administrative assistance to our leadership team.Main Responsibilities:Schedule Management: Coordinate calendars, appointments, and travel arrangements to ensure seamless execution of business commitments.Correspondence and Communication: Handle all incoming and...

  • Multifaceted Support Professional

    20 hours ago

    Cochin, Kerala, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 12,00,000

    Job OverviewThe ideal candidate will possess high standards, excellent communication skills, and the ability to take initiative, prioritizing daily tasks with ease. A strong capability to take charge and meet tight deadlines is essential for success in this multifaceted role.Key Responsibilities:Coordinate and manage active calendars efficientlySchedule and...

  • System Integration Specialist

    4 days ago

    Cochin, Kerala, India beBeeTelematics Full time

    Telematics Systems Expertise">We are seeking a highly skilled Telematics Systems Expert to join our team. This full-time role is based in Noida and involves designing, implementing, and maintaining telematics systems.">The successful candidate will be responsible for remote asset monitoring, data integration, IoT solutions, and supporting enterprise risk...

  • Travel and Expense Service Engineer

    3 weeks ago

    Cochin, Kerala, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking an experienced Travel and Expense Service Engineer to manage and optimize our travel and expense systems. The ideal candidate will have in-depth expertise in Spotnana and Concur platforms, excellent problem-solving skills, and the ability to collaborate across teams to enhance user experience and ensure compliance.Key...

  • Technical Support Specialist

    23 hours ago

    Cochin, Kerala, India beBeeDynamics Full time ₹ 12,00,000 - ₹ 25,00,000

    We are seeking a seasoned Technical Support Specialist to oversee the management, maintenance and optimization of our Microsoft Dynamics 365 Finance & Operations environments.The ideal candidate will possess strong technical expertise in deployments, database administration, system upgrades, security administration and development within the D365 ecosystem....

  • Technical Support Specialist

    4 days ago

    Cochin, Kerala, India beBeeCustomeroriented Full time

    Technical Support ProfessionalWe are seeking a proactive and customer-oriented technical support professional to provide technical assistance to clients and internal teams. The ideal candidate will troubleshoot software, hardware, and network-related issues.Key Responsibilities:Assist customers via phone, email, and chat to resolve technical issues...

  • Fresh Administrative Professional for Office Support

    13 hours ago

    Cochin, Kerala, India beBeeAdministrative Part time ₹ 4,00,000 - ₹ 6,00,000

    About the RoleWe are seeking an administrative professional to provide exceptional support to our clients.This role offers opportunities to develop your skills and knowledge in administration and data management.

  • Security Professional

    1 day ago

    Cochin, Kerala, India beBeeDatabase Full time ₹ 30,00,000 - ₹ 35,00,000

    Job OpportunityWe are seeking a mid-level professional to support Database Security initiatives. This role requires hands-on experience with Imperva Database Security and the ability to collaborate with both customers and internal teams.Key Responsibilities:Configure and implement solutions across enterprise environments.Collaborate with customers to gather...