Technical Support Specialist

17 hours ago

Cochin, Kerala, India beBeeDynamics Full time ₹ 12,00,000 - ₹ 25,00,000

We are seeking a seasoned Technical Support Specialist to oversee the management, maintenance and optimization of our Microsoft Dynamics 365 Finance & Operations environments.

The ideal candidate will possess strong technical expertise in deployments, database administration, system upgrades, security administration and development within the D365 ecosystem. This role requires a mix of environment management, DevOps practices, troubleshooting and some development work to ensure smooth operations and continuous improvement of our ERP system.

  • System Deployment & Environment Management:
    • Deploy solution packages via Lifecycle Services (LCS) and Azure DevOps CI/CD pipelines.
    • Perform D365 F&O developer, sandbox and production environment updates.
    • Manage code branching strategies, including cherry-picking changes across environments.
    • Install, update and manage ISV solutions across environments.
    • Perform system upgrades and optimizations for performance and stability.

Key Responsibilities:

  • Database & Maintenance Tasks:
    • Perform database refreshes across environments and execute maintenance scripts.
    • Optimize database performance and troubleshoot SQL-related issues.
  • Security & Configuration Management:
    • Modify and manage security roles for users based on access requirements.
    • Perform administrative configurations within D365 F&O.
  • Development & Troubleshooting:
    • Investigate and troubleshoot technical issues related to D365 F&O.
    • Perform small-scale development and customizations using X++ when required.
    • Work with functional teams to implement Data Management Framework (DMF) solutions.

Required Skills & Experience:

  • 5+ years experience Developing in D365 F&O
  • 2+ years working in an environment administrator role
  • Strong proficiency in X++ for customizations and troubleshooting.
  • Experience with Git and Azure DevOps, including CI/CD pipelines for D365 F&O.
  • SQL Database Management experience, including writing queries and performing optimizations.
  • Knowledge of D365 F&O environment management and system administration.
  • Understanding of the Data Management Framework (DMF) for data import/export operations.
  • Experience managing security roles and user permissions within D365 F&O.
  • Familiarity with ISV solutions and how to manage version updates.
  • Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.

Benefits:

  • Opportunity to work remotely for an Australian Customer
  • Applicants must be willing to work in or close to Melbourne, Australia Timezone (GMT+10)
  • Applicants must be able to provide no more than 4 weeks notice period
  • Application must be willing to work Australian Public Holiday Periods

Others:

  • This role is ideal for a hands-on technical professional who enjoys working with D365 F&O environments, managing deployments, troubleshooting issues, and ensuring optimal system performance.
  • If you thrive in a fast-paced, collaborative environment and are passionate about ERP system administration and DevOps, we'd love to hear from you

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