
Workday Technical Support Expert
21 hours ago
The ideal candidate will provide functional and technical support for our client's Workday platform, ensuring timely resolution of incidents and service requests.
Key Responsibilities:
- Offer level 2/level 3 support to Workday users, resolving issues promptly.
- Maintain and troubleshoot Workday integrations and business processes.
- Collaborate with HR, Payroll, Finance, and IT teams to understand requirements and deliver Workday solutions.
- Assist with configuration updates, enhancements, and release management.
- Evaluate the impact of Workday updates and new features.
- Develop and maintain documentation (knowledge base articles, process flows, support procedures).
- Provide user training as needed.
- Ensure data security, privacy, and audit compliance.
Requirements and Qualifications:
- Three or more years of experience in supporting Workday in a similar capacity.
- Strong hands-on knowledge of at least two Workday modules.
- Experience with Workday integrations (EIB, Core Connectors, Studio).
- Familiarity with Workday security, reporting, and calculated fields.
- Excellent analytical and troubleshooting skills, along with a customer-centric approach.
- Strong communication skills and ability to work effectively with remote teams.
- Prior experience with Australian payroll and compliance is beneficial.
Benefits:
- This 100% remote role offers an exciting opportunity to service a leading organization in India.
- Exposure to diverse Workday modules and projects.
- A collaborative virtual team environment.
- An opportunity to influence ongoing enhancements and transformation initiatives.
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