
HR Support Advisor
8 hours ago
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients through live interactions.
Your primary responsibility will be to handle a high volume of customer contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each client's changing needs during live interactions.
- Respond promptly to customers' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
- Use high judgment, critical thinking, and rationale to balance process adherence with customers' needs, analyzing and deciding on resolutions for their requests in real-time.
This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you.
Required Skills and Qualifications- Bachelor's Degree or Master's degree
- 0-10+ years' experience in customer service, human resources or equivalent experience.
- Fluent communication and writing skills in English.
- Schedule flexibility (support a 24x7 operations).
- Internet connection before joining date with a speed range of Mbps
This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
How to ApplyIf you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.
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