HR Support Advisor

8 hours ago


Cochin, Kerala, India beBeeCustomer Full time US$ 1,04,000 - US$ 1,30,878
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients through live interactions.

Your primary responsibility will be to handle a high volume of customer contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.

  • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
  • Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each client's changing needs during live interactions.
  • Respond promptly to customers' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
  • Use high judgment, critical thinking, and rationale to balance process adherence with customers' needs, analyzing and deciding on resolutions for their requests in real-time.

This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you.

Required Skills and Qualifications
  • Bachelor's Degree or Master's degree
  • 0-10+ years' experience in customer service, human resources or equivalent experience.
  • Fluent communication and writing skills in English.
  • Schedule flexibility (support a 24x7 operations).
  • Internet connection before joining date with a speed range of Mbps
Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.



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