Highly Skilled Technical Support Specialist

6 hours ago

Cochin, Kerala, India beBeeSecurity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

We are currently seeking a highly skilled Technical Support Specialist to join our team. This role involves providing advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security.

About the Job

In this position, you will be responsible for troubleshooting and resolving complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications. You will also offer best practices and configurations to optimize security solutions for our customers.


You will have the opportunity to work on the most comprehensive AI Security solution, ensuring customers can safely leverage AI technologies. Your critical thinking and problem-solving skills will be key in analysing complex issues and providing the necessary support to keep our clients' environments secure.

Responsibilities
  • Provide advanced technical support to customers and partners
  • Troubleshoot and resolve complex issues related to AI Access Security and SaaS Security
  • Offer best practices and configurations to optimize security solutions for customers
  • Manage and resolve support cases efficiently
  • Conduct fault isolation and root cause analysis for technical issues
  • Author and publish Technical Support Bulletins and other knowledge base documentation

Requirements

To be successful in this role, you will need:

  • 8+ years of experience in a technical support engineer role, with a focus on network security technologies
  • Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.)
  • Experience with Firewall Central Management Systems and multi-factor authentication security systems
  • In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols
Preferred Qualifications

The following qualifications are highly desirable:

  • Experience with Cloud Security and CASB services
  • Familiarity with AWS, Azure, and/or GCP
  • Experience with Linux, Unix, Windows, and MAC OS
  • Knowledge of Cisco, Checkpoint, Juniper (Netscreen), and Fortinet technologies

  • Highly Skilled Support Specialist

    6 hours ago

    Cochin, Kerala, India beBeeReliability Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Site Reliability EngineerJob Description:The ideal candidate will have experience in technical support or engineering, preferably in AI/ML environments.Key Responsibilities:Proven experience in technical support or engineering, preferably in AI/ML environments.Expertise in GenAI models (e.g., GPT, Claude) and frameworks.Hands-on experience with cloud...

  • Technical Support Specialist

    2 days ago

    Cochin, Kerala, India beBeeAccessibility Full time ₹ 23,65,284 - ₹ 35,06,852

    About usWe are looking for a highly skilled Technical Support Specialist to join our team.This role is an exciting opportunity for someone who wants to work with a global client on meaningful projects.The ideal candidate will have strong technical skills, excellent communication skills, and be able to provide support in a clear, professional manner.You will...

  • Highly Skilled Technical Professional Wanted

    2 days ago

    Cochin, Kerala, India beBeeTechnical Full time ₹ 86,40,000 - ₹ 1,08,24,000

    We are seeking a skilled technical professional to join our team as a Senior Technical Support Engineer. This role involves providing remote technical and application problem resolution and escalation assistance related to Alvaria products. The successful candidate will be responsible for resolving technical issues of the product suite for our customers and...

  • Technical Support Specialist

    5 days ago

    Cochin, Kerala, India beBeeCustomeroriented Full time

    Technical Support ProfessionalWe are seeking a proactive and customer-oriented technical support professional to provide technical assistance to clients and internal teams. The ideal candidate will troubleshoot software, hardware, and network-related issues.Key Responsibilities:Assist customers via phone, email, and chat to resolve technical issues...

  • Technical Support Engineer

    3 weeks ago

    Cochin, Kerala, India Eloit Full time

    Company DescriptionEloit Innovations is empowering the global education ecosystem with trailblazing technologies to achieve benchmarks in academic quality, accreditations, rankings, and ratings. A notable player in the school ERP industry, Eloit is ISO 9001 & ISO 27001 certified and has a clientele of 700 plus including governments, educational councils,...

  • Technical Support Engineer

    2 weeks ago

    Cochin, Kerala, India Eloit Full time

    Company Description Eloit Innovations is empowering the global education ecosystem with trailblazing technologies to achieve benchmarks in academic quality, accreditations, rankings, and ratings. A notable player in the school ERP industry, Eloit is ISO 9001 & ISO 27001 certified and has a clientele of 700 plus including governments, educational councils,...

  • Highly Skilled IT Professional

    6 hours ago

    Cochin, Kerala, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Description:We are seeking a highly skilled System Administrator to manage and maintain Proxmox environments, deploy and manage applications on Ubuntu servers, configure and maintain databases such as MongoDB, support deployment of NodeJS and .NET applications, set up and manage CI/CD pipelines using GitHub, monitor system performance and ensure high...

  • Highly Skilled Steel Fabrication Expert Wanted

    1 day ago

    Cochin, Kerala, India beBeeSteelDetailing Full time ₹ 8,00,000 - ₹ 10,00,000

    Steel Detailer and Procurement SpecialistWe are seeking a skilled Steel Detailer and Procurement Specialist to support our operations. This role will focus on detailing and reviewing drawings, preparing bills of materials, and managing procurement needs for our projects.

  • Highly Skilled QA Automation Specialist

    5 days ago

    Cochin, Kerala, India beBeeAutomation Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OpportunityWe are seeking an experienced and skilled QA Automation Engineer to join our team.Design, develop, and implement automated tests for the quality assurance of our applications across multiple platformsUtilize Selenium and Appium to create and maintain automated test scriptsPerform comprehensive testing on browsers and mobile devices across...

  • Tech Support Specialist

    5 days ago

    Cochin, Kerala, India beBeeFieldService Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Tech Support SpecialistThis is a key role in our team where you will be responsible for installing, repairing, and troubleshooting various electronic devices. You will also be required to provide technical support and training to customers. Additionally, you will need to perform regular maintenance tasks to ensure optimal device...