Highly Skilled Technical Professional Wanted

2 days ago


Cochin, Kerala, India beBeeTechnical Full time ₹ 86,40,000 - ₹ 1,08,24,000
We are seeking a skilled technical professional to join our team as a Senior Technical Support Engineer. This role involves providing remote technical and application problem resolution and escalation assistance related to Alvaria products. The successful candidate will be responsible for resolving technical issues of the product suite for our customers and partners worldwide.Key Responsibilities:
  • Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
  • Document and verify reported problems, troubleshoot and resolve issues utilizing all available tools, resources and documentation.
  • Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams.
  • Understand and set issue priority based upon urgency and business impact.
  • Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable.
Requirements:
  • Mandatory hands-on experience in the following technologies: Networking, CentOs Linux, Windows OS.
  • Mandatory hands-on experience in minimum of TWO to THREE from the below: Contact Center Technologies (including Automated Dialers & Telephony), Application Support, Telephony experience / SIP, XML scripting, Object Oriented Programming.
Nice to Have/Optional Skills:
  • VXML, CCML, RDBMS, Microsoft LUIS/CLU, API's, SMS, demonstrated ability to learn complex software tools quickly.
  • Strong customer service, problem solving, documentation and teamwork skills.
  • Contributes to team effort by accomplishing related results as needed.
  • Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed.
  • Strong customer communication skills (verbal and written), including passing an English proficiency test.
  • Cloud technologies – AWS and/or Google knowledge will be an added advantage.
  • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS).


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