Technical Support Associate
4 weeks ago
About the role
As an Associate Engineer at Carrier, you will be responsible for handling customer queries over the mail/ticketing tool, posting them to internal teams, and keeping the customer informed about the updates on the query raised.
Key Responsibilities:
- Analyze data to identify actionable insights.
- Work on provided offline activities and follow established SOPs.
- Diagnose and analyze technical problems, and escalate unresolved issues to L2 teams.
- Collaborate with cross-functional teams to resolve customer queries.
- Flexibility to work shifts and week offs as per requirement.
- Create SAP Sales orders and PRs.
- Manage SAP Material Management.
Requirements:
- Excellent verbal and written communication skills.
- Passion for technology and customer support.
- Demonstrable ability to work in a fast-paced, technical environment.
- Cross-team collaboration and team-oriented mindset.
Experience: 3 to 4 years
Education: Any Bachelor's Degree
Benefits:
We offer competitive benefits programs to enhance employee well-being and career growth.
Our Commitment:
We strive to create a great place to work that attracts, develops, and retains top talent, promotes employee engagement, and fosters innovation.
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