Technical Support Associate

4 weeks ago


Gurgaon, Haryana, India Carrier Full time

About the role

As an Associate Engineer at Carrier, you will be responsible for handling customer queries over the mail/ticketing tool, posting them to internal teams, and keeping the customer informed about the updates on the query raised.

Key Responsibilities:

  • Analyze data to identify actionable insights.
  • Work on provided offline activities and follow established SOPs.
  • Diagnose and analyze technical problems, and escalate unresolved issues to L2 teams.
  • Collaborate with cross-functional teams to resolve customer queries.
  • Flexibility to work shifts and week offs as per requirement.
  • Create SAP Sales orders and PRs.
  • Manage SAP Material Management.

Requirements:

  • Excellent verbal and written communication skills.
  • Passion for technology and customer support.
  • Demonstrable ability to work in a fast-paced, technical environment.
  • Cross-team collaboration and team-oriented mindset.

Experience: 3 to 4 years

Education: Any Bachelor's Degree

Benefits:

We offer competitive benefits programs to enhance employee well-being and career growth.

Our Commitment:

We strive to create a great place to work that attracts, develops, and retains top talent, promotes employee engagement, and fosters innovation.



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