Platform Support Associate

3 weeks ago


Gurgaon, Haryana, India ETS Full time
About ETS:
Educational Testing Service (ETS) is a global organization that supports lifelong learning and talent development. We strive to empower individuals and communities worldwide to achieve their potential. ETS advances the science of measurement to create fair and valid assessments that help people improve their skills and knowledge.
Key Responsibilities:
Develop a deep understanding of our remote proctoring platform, including its features, functionalities, and technical requirements. Provide technical support to Quality Invigilators (QIs) for real-time assistance during candidate exams. Ensure detailed records of technical issues and resolutions to enhance platform performance and support processes. Identify opportunities for process improvements and adhere to ethical standards and applicable laws.

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