Technical Support Associate

6 days ago

Gurgaon, Haryana, India Expedia Group Full time
Job Description

We are seeking a highly motivated Technical Support Associate to join our team at Expedia Group. As a key member of our Integrated Partners (IPM) team, you will provide front-line support for our vacation rental platforms, working directly with our integrated partners to ensure seamless operations.

Key Responsibilities:

  • Serve as the primary point of contact for tier-1 integrated tool and technical issues
  • Analyze and diagnose severity levels, identifying root causes to ensure prompt resolution
  • Escalate complex tier-2 technical/tool issues, maintaining communication with our customer and partner-success teams until resolution
  • Provide integrated tool onboarding for existing non-integrated customers, project managing integration requests from internal partners
  • Act as SPOC Support for our internal VR Partner-Success teams on general service issues, retaining ownership and ensuring appropriate communication until issue is resolved
  • Recommend OPPYs to our integrated partners to drive property listing(s) performance revenue, advise on best use of our products, tools, and marketplace standards
  • Share feedback with our leadership and channel teams for new ideas on how to reduce customer effort, simplify business operations, and deliver exceptional customer experiences
  • Maintain marketplace standards by identifying potential violators, collaborating with internal teams to educate our customers on correct behavior and create a trustworthy environment

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Strong business verbal, written, questioning, and listening skills in English
  • Background in customer support, B2B account management, or technical support; motivation: highly motivated, focused, passionate about building strong customer relationships
  • High attention to detail and ability to interpret data providing customer recommendations
  • High standard of computer literacy, experience with CRM systems, HTML5/XML browser technologies, and software integration desirable
  • Classified listings/travel websites, online advertising, e-commerce, or additional languages; these are desirable but not essential
  • Growth mindset, open to new ideas, embracing feedback
  • Ability to build effective relationships with internal stakeholders
  • People-oriented and good interpersonal skills to build effective relationships
  • Maintain calmness under pressure, empathizing and identifying with our mission, purpose, and values
  • Ability to quickly understand problems and develop creative solutions
  • Plan well, prioritize work, balancing customer relationships and delivering against personal and team KPIs
  • Willing to understand and work with newly added features/tasks, given our constant development of new products or perfecting existing ones

What We Offer:

  • Estimated Salary: $65,000 - $85,000 per year, depending on location and experience
  • Competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
  • Opportunities for professional growth and development, including training and education programs
  • Collaborative and dynamic work environment, with a focus on teamwork and open communication
  • Recognition and rewards for outstanding performance and contributions to the team

  • Technical Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Carrier Full time

    About the roleAs an Associate Engineer at Carrier, you will be responsible for handling customer queries over the mail/ticketing tool, posting them to internal teams, and keeping the customer informed about the updates on the query raised.Key Responsibilities:Analyze data to identify actionable insights.Work on provided offline activities and follow...

  • Technical Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Carrier Full time

    About the roleAs a Technical Support Associate at Carrier, you will be responsible for handling customer queries over the mail/ticketing tool, posting them to internal teams, and keeping customers informed about updates on their queries.Key Responsibilities:Analyze data to identify actionable insightsWork on provided offline activitiesFollow established SOPs...

  • Technical Support Service Desk Associate

    3 weeks ago

    Gurgaon, Haryana, India 2coms Full time

    About The Role-As a Technical Support Service Desk Associate, you will be a part of our top leading MNC Gurgaon team, providing technical support and services to our clients. We are looking for a highly motivated and skilled individual to join our team.Key Responsibilities-Provide technical support and services to clients via phone, email, or chat.Resolve...

  • Technical Support Specialist

    4 days ago

    Gurgaon, Haryana, India Virtusa Full time

    About the RoleWe are looking for a skilled Technical Support Specialist to join our team at Virtusa. In this role, you will be responsible for providing technical support and services to end-users, including resolving complex problems and troubleshooting user access and authentication issues associated with Active Directory.Key ResponsibilitiesEndpoint...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Nothing Full time

    About the Role :We are seeking a highly skilled and dedicated Support Officer to join our Digital and security team at Nothing.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and assisting with the installation and maintenance of software applications.Main...

  • IPM Service Account Associate

    3 weeks ago

    Gurgaon, Haryana, India Expedia Group Full time

    Technical Support for Integrated PartnersAt Expedia Group, we're revolutionizing the industry with a high-energy workplace that's perfect for those who thrive in fast-paced environments. As an IPM Service Account Associate, you'll provide front-line support to our Integrated Partners, who list their inventory on our Vacation Rental platforms.Your Key...

  • Deskside Support Associate

    1 month ago

    Gurgaon, Haryana, India AXA Group Full time

    Job SummaryWe are seeking a highly skilled Deskside Support Associate to join our team. As a key member of our IT department, you will be responsible for delivering exceptional service to our colleagues, providing technical support and resolving issues in a timely and efficient manner.Key ResponsibilitiesProvide technical support and assistance to colleagues...

  • Enterprise Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India NetApp Full time

    Job SummaryThe Enterprise Technical Support Specialist is responsible for planning and overseeing enterprise-level support and service activities for company products and services. This is a technical, customer-centric opportunity within our Support organization.This role requires utilizing technical competencies, communication, and escalation management...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Title: Customer Support AssociateJob Summary: We are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. As a Customer Support Associate, you will be responsible for providing excellent customer service and support to our clients.Key Responsibilities:1. Provide timely and effective customer support through various...

  • Technical Support Specialist

    4 days ago

    Gurgaon, Haryana, India Carrier Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in handling customer queries over email and ticketing tools. As an Associate Engineer, you will be responsible for responding to customer inquiries, escalating complex issues to internal teams, and keeping customers informed about the progress of their queries.

  • Helpdesk Senior Associate

    4 weeks ago

    Gurgaon, Haryana, India NTT DATA Full time

    Job Title: Helpdesk Senior AssociateNTT DATA is seeking a highly skilled Helpdesk Senior Associate to join our team. As a Helpdesk Senior Associate, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Provide telephonic and remote support to customersManage the central mailbox and address user...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India Carrier Full time

    About the RoleAs an Associate Engineer, you will be responsible for handling customer queries through various channels, collaborating with internal teams, and providing timely updates to customers.Key Responsibilities:Analyze customer data to identify actionable insights.Work on offline activities provided by management.Follow established Standard Operating...

  • Senior Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India MongoDB Full time

    MongoDB seeks a skilled Associate Escalation Manager to join the Technical Services organization (Support). This role is critical in working with Engineering, Services, Sales, and Product Management teams to resolve complex technical issues. The successful candidate will help maintain high levels of customer satisfaction and will be exposed to numerous...

  • Customer Support Associate

    1 month ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. As a Customer Support Associate, you will be responsible for providing excellent customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve...

  • Platform Support Associate

    3 weeks ago

    Gurgaon, Haryana, India ETS Full time

    About ETS:Educational Testing Service (ETS) is a global organization that supports lifelong learning and talent development. We strive to empower individuals and communities worldwide to achieve their potential. ETS advances the science of measurement to create fair and valid assessments that help people improve their skills and knowledge.Key...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. As a Customer Support Associate, you will be responsible for handling customer queries, providing excellent communication skills in English and Hindi, and working in a rotational shift of 24/7 with 6 days of work and 1 weekly off.Key...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India GLG Full time

    GLG is seeking a highly skilled Member Solutions Associate to join our team in Gurgaon.The ideal candidate will have a strong background in customer-centric environments, with a proven track record of delivering exceptional support to internal and external stakeholders.Key responsibilities include:Providing timely and thoughtful solutions to Network Member...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a skilled Customer Support Associate to join our team at Pranam Recruiters. The ideal candidate will possess excellent communication skills in both English and Hindi, with a strong ability to work in a rotational shift environment.Key ResponsibilitiesProvide exceptional customer support through various communication channelsWork...

  • Technical Support Specialist

    4 weeks ago

    Gurgaon, Haryana, India 2coms Full time

    Technical Support Specialist OpportunityWe are seeking a skilled Technical Support Specialist to join our team at 2coms in Gurgaon. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients.About the Role:As a Technical Support Specialist, you will be the primary point of contact for our clients,...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India FieldAssist Full time

    **Job Title:** Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at FieldAssist. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners. Your primary goal will be to resolve technical issues efficiently and effectively,...