Customer Support Associate

6 days ago

Gurgaon, Haryana, India GLG Full time

GLG is seeking a highly skilled Member Solutions Associate to join our team in Gurgaon.

The ideal candidate will have a strong background in customer-centric environments, with a proven track record of delivering exceptional support to internal and external stakeholders.

Key responsibilities include:

Providing timely and thoughtful solutions to Network Member inquiries, including issues related to payments and technology tools.
Developing knowledge of customer service technology tools, including Zendesk.
Adhering to standardized workflows to provide a consistent service experience.
Thinking creatively to provide custom solutions to Network Members.

An ideal candidate will possess:

A graduate or postgraduate degree from a top-tier university.
2+ years of relevant experience in a customer-centric environment.
Strong written and verbal communication skills using a variety of communication channels.
Passion for high-level customer service with a successful track record in working in a team environment.
Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment.
Strong problem-solving skills.
Passion for fast-paced learning, in a technology-enabled environment.
Ability to work effectively independently and/or collaboratively in a team.
Experience working with online ticketing systems (i.e., Zendesk).

We seek bright, positive, and flexible individuals who:

Act with the highest integrity and professionalism in all their endeavors.
Think creatively and focus on opportunities for growth.
Exhibit constant attention to detail.

GLG is a fast-paced customer service environment where Associates interact with Network Members daily, answering questions through multiple channels.

As a Member Solutions Associate, each day will present a variety of inquiries from both Network Members and colleagues ranging in complexity and level of urgency.

You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation, and communication skills.

We are looking for individuals who are willing to work in shifts and are open to a 24*7 support environment.

Complete a fast-paced training program and interact with GLG Network Members to solve Network Member-related inquiries in a thoughtful and timely manner.

Develop knowledge of customer service technology tools, including Zendesk, and adhere to standardized workflows to provide a consistent service experience.

Think creatively to provide custom solutions to Network Members and exhibit constant attention to detail.

GLG is a technology-enabled environment where you will have the opportunity to learn and grow in a fast-paced environment.

We are looking for individuals who are passionate about high-level customer service and have a successful track record in working in a team environment.

Experience working with online ticketing systems (i.e., Zendesk) is a plus.

We seek bright, positive, and flexible individuals who are willing to work in shifts and are open to a 24*7 support environment.