Customer Support Associate

4 weeks ago


Gurgaon, Haryana, India GLG Full time

GLG is seeking a highly skilled Customer Support Associate to join our team in Gurgaon.

The ideal candidate will have a strong background in customer-centric environments, with a proven track record of delivering exceptional support to internal and external stakeholders.

As a Member Solutions Professional, you will be responsible for managing relationships with GLG's Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders, and other top professionals.

Key responsibilities include:

  • Providing timely and thoughtful responses to Network Member inquiries, including issues related to payments and technology tools.
  • Developing knowledge of customer service technology tools, including Zendesk.
  • Adhering to standardized workflows to provide a consistent service experience.
  • Thinking creatively to provide custom solutions to Network Members.

An ideal candidate will have a graduate or postgraduate degree from a top-tier university, 2+ years of relevant experience, strong written and verbal communication skills, and a passion for high-level customer service.

We seek bright, positive, and flexible individuals who can work effectively independently and/or collaboratively in a team, think creatively, and focus on opportunities for growth.



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