Customer Support Associate

2 days ago

Gurgaon, Haryana, India AiSensy Full time
About AiSensy

AiSensy is a pioneering WhatsApp-based Marketing & Engagement platform that empowers businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, and Cosco to grow their revenues through effective WhatsApp engagement.

  • With over 15,000+ businesses on board, we've facilitated 750 million+ WhatsApp messages between businesses and users via our platform.
  • We're proud to work with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah, and more.
  • Our high-impact approach has helped businesses drive 25-80% of their revenues using our platform.
  • AiSensy is a mission-driven, growth-stage startup backed by esteemed investors like Marsshot.vc, Bluelotus.vc, and 50+ angel investors.
The Opportunity

You'll get to join a young and enthusiastic team of people who are driven, passionate, and committed to delivering exceptional results.

  • Learn how startups work and grow from the inside out.
  • Get hands-on experience in building systems, processes, and implementing innovative solutions.
  • Have daily interactions with founders for feedback and discussions.
  • Join a growth-stage brand and take ownership of your department, paving the way for future leadership opportunities.
Responsibilities

As a Customer Support Specialist at AiSensy, you will:

  • Respond to customer inquiries in a timely and accurate manner, leveraging various communication channels.
  • IDentify customer needs and provide personalized support to ensure seamless product adoption.
  • Analyze and report product malfunctions, testing different scenarios or simulating user experiences to pinpoint issues.
  • Update internal databases with information about technical issues and valuable customer insights.
  • Monitor social media for customer complaints and proactively reach out to provide assistance.
  • Share feature requests and effective workarounds with team members to enhance customer satisfaction.
  • Inform customers about new features and functionalities to keep them up-to-date.
  • Follow up with customers to ensure their technical issues are resolved efficiently.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams to inform strategic decisions.
  • Assist in training junior Customer Support Representatives to foster a culture of knowledge sharing and expertise development.
Requirements

To excel in this role, you should have:

  • A bachelor's degree as a minimum educational requirement.
  • The ability to develop strong relationships with current and potential clients through excellent communication and interpersonal skills.
  • Leadership qualities and experience in project management and/or sales would be an asset.
  • Familiarity with productivity tools and software to optimize workflows.
  • A keen attention to detail and fact-based decision-making skills to drive accuracy and efficiency.
Estimated Salary: $60,000 - $80,000 per annum

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Title: Customer Support AssociateJob Summary: We are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. As a Customer Support Associate, you will be responsible for providing excellent customer service and support to our clients.Key Responsibilities:1. Provide timely and effective customer support through various...

  • Customer Support Associate

    1 month ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. As a Customer Support Associate, you will be responsible for providing excellent customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and resolve...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. As a Customer Support Associate, you will be responsible for handling customer queries, providing excellent communication skills in English and Hindi, and working in a rotational shift of 24/7 with 6 days of work and 1 weekly off.Key...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India GLG Full time

    GLG is seeking a highly skilled Member Solutions Associate to join our team in Gurgaon.The ideal candidate will have a strong background in customer-centric environments, with a proven track record of delivering exceptional support to internal and external stakeholders.Key responsibilities include:Providing timely and thoughtful solutions to Network Member...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a skilled Customer Support Associate to join our team at Pranam Recruiters. The ideal candidate will possess excellent communication skills in both English and Hindi, with a strong ability to work in a rotational shift environment.Key ResponsibilitiesProvide exceptional customer support through various communication channelsWork...

  • Customer Support Associate

    2 days ago

    Gurgaon, Haryana, India IGT Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Support Associate to join our team at IGT Solutions. This role involves providing exceptional support to our clients, addressing their queries, and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills, a strong ability to...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. The ideal candidate will have excellent communication skills in both English and Hindi, with the ability to work in a rotational shift environment.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India GLG Full time

    GLG is seeking a highly skilled Customer Support Associate to join our team in Gurgaon.The ideal candidate will have a strong background in customer-centric environments, with a proven track record of delivering exceptional support to internal and external stakeholders.As a Member Solutions Professional, you will be responsible for managing relationships...

  • Customer Support Associate

    2 weeks ago

    Gurgaon, Haryana, India TechFun consultant Full time

    Company OverviewTechFun Consultant is a leading player in the forex trading market, dedicated to providing exceptional client experiences. With a strong commitment to innovation and excellence, our team works tirelessly to empower clients with informed trading decisions.Job OverviewWe are seeking a highly skilled and motivated customer support associate to...

  • Customer Support Associate at Pranam Recruiters

    3 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Customer Support Associate Job DescriptionAt Pranam Recruiters, we're seeking a talented Customer Support Associate to join our team. The ideal candidate will possess excellent communication skills in both English and Hindi, with the ability to effectively interact with clients and provide top-notch support.Key responsibilities will include:Responding to...

  • Customer Support Associate

    2 weeks ago

    Gurgaon, Haryana, India GLG Full time

    At GLG, we're seeking a highly skilled Customer Support Associate to join our team and manage relationships with our Network Members.As a Customer Support Associate, you will be responsible for delivering exceptional customer support and managing relationships with GLG's Network Members, which include former C-suite executives, academics, scientists, policy...

  • Customer Support Associate

    3 weeks ago

    Gurgaon, Haryana, India Vertex cosmos Full time

    Job Function: OperationsExperience: 6 months or FresherJob Type: Full TimePosition Title: Customer Success AssociateIndustry: CRM/Call Centers/BPO/ITESLocation: Gurgaon, IndiaSalary: As per Industry standardsEducation: GraduatesWorking days: 6 daysShift: 9 hoursPURPOSE OF POSITION:Candidate Responsibilities:Understand inbound call handling to identify and...

  • Customer Support Associate Domestic Process Expert

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Support Associate to join our team at Pranam Recruiters. The successful candidate will be responsible for handling customer queries efficiently and effectively, providing excellent customer service through voice and chat support, and ensuring customer satisfaction by resolving issues and...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job SummaryWe are seeking a highly skilled Customer Support Executive to join our team at Pranam Recruiters. The ideal candidate will have excellent communication skills in English and Hindi, both verbal and written, and a minimum of 2 years of experience in customer support.Key ResponsibilitiesHandling customer queries and providing timely solutionsWorking...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Summary:We are seeking a highly skilled Customer Support Associate to join our team at Pranam Recruiters. The ideal candidate will have excellent communication skills in English and Hindi, with a minimum of 2 years of experience in customer support.Key Responsibilities:Handling customer queries efficiently and effectively.Providing excellent customer...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India RightO Full time

    Job Title: Customer Service RepresentativeAt RightO, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer support via phone, email, and live chatRespond to customer inquiries in a timely and professional mannerAssist customers in resolving...

  • Voice Process Associate

    2 weeks ago

    Gurgaon, Haryana, India 2coms Full time

    Job Title: International Voice Process- GurugramJob Description:We are seeking a skilled Customer Support representative to join our team at 2coms. As an International Voice Process Associate, you will be responsible for delivering exceptional customer service to our global clients.Responsibilities:Address customer issues and resolve them in a timely and...

  • Customer Support Associate

    3 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Job SummaryWe are seeking a skilled and customer-focused Process Support Specialist to join our team at Genpact. As a key member of our Customer Care department, you will be responsible for providing exceptional support to our clients and ensuring seamless communication between our teams.Main ResponsibilitiesProvide high-quality customer service via phone...

  • Customer Success Associate

    4 weeks ago

    Gurgaon, Haryana, India VLead Full time

    **Job Title:** Customer Success AssociateWe are seeking a highly skilled Customer Success Associate to join our team at VLead. As a Customer Success Associate, you will be responsible for handling queries raised by our customers in Australia.**Key Responsibilities:**Handle customer inquiries and provide timely solutions.Develop strong communication skills to...

  • Customer Support Associate

    7 days ago

    Gurgaon, Haryana, India IGT Solutions Full time

    About IGT SolutionsWe are a leading company in the industry, seeking talented individuals to join our team.Job SummaryWe are looking for a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely and...