IPM Service Account Associate

1 week ago


Gurgaon, Haryana, India Expedia Group Full time

Technical Support for Integrated Partners

At Expedia Group, we're revolutionizing the industry with a high-energy workplace that's perfect for those who thrive in fast-paced environments. As an IPM Service Account Associate, you'll provide front-line support to our Integrated Partners, who list their inventory on our Vacation Rental platforms.

Your Key Responsibilities:

  • Be the primary point of contact for tier-1 integrated tool and technical issues
  • Analyze and diagnose severity levels to identify root causes
  • Escalate complex tier-2 technical/tool issues while owning communication with our customer and partner-success teams
  • Provide integrated tool onboarding for existing non-integrated customers by project managing integration requests from internal partners
  • Act as SPOC Support for our internal VR Partner-Success teams on general service issues
  • Recommend OPPYs to our integrated partners to drive their property listing(s) performance revenue
  • Share feedback with our leadership and channel teams to improve customer experience

What We're Looking For:

  • Bachelor's degree in a related field or equivalent experience
  • Strong business verbal, written, questioning, and listening skills in English
  • Background in customer support, B2B account management, or technical support
  • High attention to detail and ability to interpret data
  • High standard of computer literacy and experience with CRM systems, HTML, and software integration


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