IPM Service Account Associate
4 weeks ago
Revolutionize the Industry with Expedia Group
Are you ready to take your career to the next level in a high-energy workplace that's changing the game? We're looking for a talented IPM Service Account Associate to join our team at Expedia Group
About the Role:
- Be the primary point of contact for integrated tool and technical issues, providing top-notch support to our customers and partners.
- Analyze and diagnose severity levels, identifying root causes and escalating complex issues to ensure timely resolution.
- Provide integrated tool onboarding for existing non-integrated customers, project managing integration requests from internal partners to ensure seamless integration.
- Act as a single point of contact (SPOC) for our internal VR Partner-Success teams on general service issues, retaining ownership and ensuring effective communication until resolution.
- Recommend opportunities to drive property listing performance revenue, advise on best use of our products, tools, and marketplace standards.
- Share feedback with our leadership and channel teams to drive innovation and simplify our business processes, delivering exceptional customer experiences.
- Maintain marketplace standards by identifying potential violators, collaborating with internal teams to educate customers on correct behavior and create a culture of trust, health, and safety.
What We're Looking For:
- Bachelor's degree in a related field or equivalent experience.
- Strong business verbal, written, questioning, and listening skills in English.
- Background in customer support, B2B account management, or technical support, with a high level of motivation, focus, and passion for building strong customer relationships.
- High attention to detail and ability to interpret data to provide customer recommendations.
- High standard of computer literacy, with experience with CRM systems, HTML, XML, browser technologies, and software integration desirable.
- Growth mindset, open to new ideas, and embracing feedback.
- Ability to build effective relationships with internal stakeholders and maintain calmness under pressure.
- Quickly understand problems and develop creative solutions, with a strong ability to plan, prioritize, and balance customer relationships with personal and team KPIs.
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