Deskside Support Associate

3 weeks ago

Gurgaon, Haryana, India AXA Group Full time

Job Summary

We are seeking a skilled Deskside Support Associate to join our IT team. As a key member of our support staff, you will be responsible for delivering high-quality service to our colleagues, ensuring that their IT needs are met in a timely and efficient manner.

Main Responsibilities

  • Provide technical support and troubleshooting for a range of IT-related issues, including hardware, software, and network problems.
  • Contribute to the continual improvement of service delivery across all channels of colleague communication.
  • Act as a point of contact for colleague issues, providing exceptional service in all interactions.
  • Supply desk-side support for all AXA XL colleagues across a range of technologies.
  • Perform assessment, triage, research, and resolution of basic incidents and requests.
  • Engage other support teams or appropriate third-level service resources to resolve incidents beyond the scope of ability or responsibility.
  • Take ownership of colleague issues and communicate progress promptly.
  • Identify service improvement opportunities for key service management stakeholders.
  • Work with Incident and Problem management teams on individual proactive and reactive issues as necessary.
  • Maintain inventory and track records of all types of hardware.

Requirements

  • Experience in Deskside Support or a related field.
  • Outstanding customer service skills and a customer-first mentality.
  • Advanced knowledge of IT principles and most supported systems.
  • Robust technical knowledge and working experience with Microsoft products.
  • Excellent verbal and written communication skills.
  • Ability to build robust relationships with key stakeholders.
  • Ability to think logically to analyze, troubleshoot and resolve complex issues.
  • Professional, courteous, and enjoy working with people.
  • Robust interpersonal skills and the ability to work within a team.
  • Ability to work in a fast-paced, high-pressure work environment.
  • Robust ability to multi-task and work on tasks and projects while being interrupted by colleagues.

About Us

AXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.

What We Offer

  • A dynamic and inclusive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • Professional training and development programs.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to our HR department.

Contact Information

For more information about this role, please contact our HR department at [insert contact information].

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