
Regional Operations Lead
2 days ago
The Regional Operations Manager plays a vital role in optimizing operational efficiency and harmonizing business processes across the region.
Key Responsibilities:
- Implement standardized processes across the region to create high-performance agency networks.
- Collaborate with regional teams to review target operating models that enhance efficiency and operational effectiveness.
Operational Objectives:
- Develop and implement high-performance mindsets within regional agencies.
- Monitor and coach agency managers to improve performance across the region.
- Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.
Project Management:
- Lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains.
- Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions.
Agency Deployments:
- Deploy Target Operating Models in regions, minimizing exceptions and managing expectations.
- Deploy new tools and new processes within the region, monitoring implementation and project adoption before handover to business units.
Requirements:
To be successful, this role requires conceptual thinking, strategic vision, advanced problem-solving, and decision-making skills. A naturally collaborative management style incorporating strong communication and interpersonal skills.
Key Competencies:
- Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
- Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
- Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows.
- Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
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