Operational Region Manager

1 day ago

Madurai, Tamil Nadu, India beBeeManager Full time ₹ 18,00,000 - ₹ 21,00,000
Administrative Area Manager

This role oversees the operational activities of a region, managing a team to ensure smooth operations and efficient service delivery.

Key responsibilities include:

  • Defining project scope and key performance indicators (KPIs) for team members
  • Communicating with senior management to develop strategic plans and project goals
  • Direct reporting to Regional Head on day-to-day activities, incident management, etc.
  • Monitoring and reporting key project activities, plans, and progress

In addition, this role involves:

  • Managing calls and discussions
  • End-to-end exam day and non-exam day administrative activities management and team coordination
  • Ensuring zero incidents on exam days related to administrative services
  • Supporting recruitment, training, and talent development of team members
  • Defining and deploying control and monitoring mechanisms for the administrative team within the region
  • Training and developing the administrative team within the region
  • Ensuring standardized processes at all exam venues
  • Regional vendor management, supporting Regional Head in finalizing contracts and vendor invoices
  • Publishing regular dashboards on key performance parameters to Regional Head and senior management as needed
  • Being the central point of contact for all facility-related matters at the regional level
  • Ensuring Service Level Agreements/Service Level Commitments at exam venues
  • Governing partners, conducting regular meetings, and closing audit points
  • Contract management
  • Assisting in shortlisting prospective partners or venues identified by city heads based on defined parameters within the region
  • Maintaining and monitoring legal compliance for all venues
  • Preparing and deploying contingency/BCP plans
  • Conducting surprise checks at exam venues
  • Handling crisis situations
  • Coordinating and managing manpower agencies
  • Conducting audits of exam venues
  • Performing any other duties assigned from time to time

The ideal candidate will possess:

  • Excellent communication skills (written and verbal)
  • Strong technical knowledge of electrical equipment
  • Experience in soft services facility management
  • Experience in facility operations and management
  • Able to manage a team
  • Experience in conflict management
  • Will to work under extreme pressure
  • Willingness to travel
  • Good liaisoning with authorities and local government departments
  • Awareness of laws related to facility compliance and operations
  • Vendor management skills
  • Openness to taking complete ownership, responsibility, and accountability of assigned work
  • Good computer knowledge (Microsoft Excel, Word, PowerPoint, etc.)

Desirable qualities include:

  • Professional certifications
  • Additional language knowledge
  • Strong analytical and logical understanding

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