
Partnership Development Professional
24 hours ago
Job Title:
Strategic Partner Development SpecialistWe are seeking a proactive and relationship-driven professional to manage and grow our network of strategic partners. As a Strategic Partner Development Specialist, you will be responsible for overseeing partner onboarding, ensuring the accuracy of financial and contractual documentation, driving engagement through campaigns and activations, and coordinating cross-functional support to deliver exceptional partner experiences and campaign success.
This role requires a blend of relationship management, operational oversight, and account servicing, ensuring partners are supported, satisfied, and aligned with our business objectives.
Key Responsibilities:- Manage end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
- Serve as the primary point of contact for all partner-related queries, communications, and escalations.
- Responsible for meeting strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
- Conduct contract verification to ensure compliance with legal, financial, and operational terms before activation.
- Conduct quality checks by calling newly onboarded partners to verify onboarding experience, clarify details, and ensure they meet predefined standards and service-level expectations.
- Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
- Maintain records of all communication for audit and quality assurance purposes.
- Update and maintain the partner database, ensuring all records are accurate, complete, and up to date.
- Ensure that all reward terms and conditions (T&Cs) are accurately recorded, updated in real-time, easily accessible, and fully compliant with company policies.
- Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
- Collaborate with finance and accounts teams to support smooth reconciliation processes.
- Ensure data integrity and update records promptly to reflect any changes or corrections.
Required Skills & Qualifications:
- Bachelor's / Master's degree in Any Discipline.
- 3+ years of experience in Partnerships Account management, client success / Servicing or Relationship Management roles.
- Strong interpersonal and communication skills, with a passion for building long-term relationships.
- Organized, proactive, and capable of managing multiple partner accounts simultaneously.
- Ability to think strategically while executing tactically.
- Collaborative mindset with strong stakeholder management skills.
- Must have working knowledge of Microsoft Excel, with proficiency in commonly used formulas such as VLOOKUP, HLOOKUP, IF statements, PivotTables, and basic data analysis functions.
- Ability to analyze, organize, and present data effectively using Excel for reporting, reconciliation, and decision-making.
- Prior experience using Excel for tasks like invoice verification, partner tracking, and payout management is a plus.
- Skilled in task prioritization and time management, ensuring high-quality execution under pressure.
- Flexible and solution-oriented mindset, with a proactive approach to problem-solving in dynamic settings.
- Strong ability to collaborate with cross-functional teams, including finance, Client Servicing, operations, and business development.
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