IT Support Specialist

2 weeks ago


Delhi, Delhi, India Boston Consulting Group Full time
ROLE SUMMARY

We are seeking a highly motivated and detail-oriented IT Service Associate to join our team. As a key member of our IT operations team, you will play a critical role in supporting the business and driving innovation through technology.

Your primary responsibilities will include providing on-site technology support, troubleshooting technical issues, and assisting with the documentation of critical and routine technical procedures. You will also be responsible for assisting with hardware asset tracking and inventory management, as well as supporting key users with video conference and telecommunications systems.

To succeed in this role, you will need to possess excellent customer service skills, a self-starting attitude, and the ability to work independently as well as in a team environment. You will also need to have a clear communication style and the ability to communicate with technical and non-technical stakeholders in excellent English.

We are looking for someone who is passionate about technology and has a strong desire to learn and grow with our team. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, we encourage you to apply.

KEY RESPONSIBILITIES
  • Provide on-site technology support to employees in both home and office environments
  • Troubleshoot technical issues and log them in our IT Service Management tool
  • Assist with the documentation of critical and routine technical procedures
  • Assist with hardware asset tracking and inventory management
  • Support key users with video conference and telecommunications systems
KEY QUALIFICATIONS
  • Excellent customer service skills
  • Self-starting attitude and resourcefulness
  • Ability to work independently as well as in a team environment
  • Clear communication style and ability to communicate with technical and non-technical stakeholders
  • Ability to diagnose problems and provide solutions
  • Windows 10, Windows server, Mac OS, Microsoft Office, and Cloud file share support experience
  • MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
  • Basic LAN and IP networking knowledge


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