Strategic Property Operations Director

2 days ago


Delhi, Delhi, India Uniliv Full time
Company Overview:
Uniliv is a pioneering tech-enabled co-living provider specializing in purpose-built student housing. With a strong mission to redefine the co-living experience, we manage 1000+ beds across Delhi-NCR.

Salary:
Competitive salary range of ₹80-120 lakh per annum, with performance-based incentives and opportunities for growth.

Job Description:
We are seeking a seasoned Operations Manager to oversee day-to-day operations across our properties, ensuring seamless service delivery and high resident satisfaction.

Key Responsibilities:
- Manage end-to-end operations for existing and new properties.
- Supervise property managers, housekeeping, and maintenance teams.
- Develop and monitor Standard Operating Procedures (SOPs) to maintain operational and service standards.
- Collaborate with central and satellite kitchens to ensure quality and timely F&B services delivery.
- Monitor budgets, costs, and profitability, ensuring operations remain within financial targets.
- Implement preventive maintenance plans and manage vendor relationships.
- Handle resident escalations, feedback, and grievances to ensure high customer satisfaction.
- Track and report key operational metrics, such as occupancy rates and expense ratios.

Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Proven leadership and problem-solving skills.
- Strong understanding of operations management, including facility management, logistics, and team supervision.
- Proficiency in using technology and software for task management and reporting.
- Excellent communication and organizational abilities.

Benefits:
- Opportunity to work with a fast-growing brand in a dynamic industry.
- Scope for professional growth and career advancement.

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