Co-Living Operations Director
2 days ago
About the Role: We are seeking an accomplished Co-Living Operations Director to lead our operations team across properties in Delhi-NCR. This dynamic leader will oversee day-to-day operations, ensuring seamless service delivery, high resident satisfaction, and efficient resource utilization while maintaining Uniliv's premium service standards.
The ideal candidate will possess strong leadership and problem-solving skills, a deep understanding of operations management, and proficiency in using technology for task management and reporting. They will be responsible for managing property managers, housekeeping, and maintenance teams, developing SOPs, collaborating with central and satellite kitchens, monitoring budgets and costs, implementing preventive maintenance plans, handling resident escalations, and tracking key operational metrics.
Responsibilities:
- Manage end-to-end operations for existing and new properties
- Supervise property managers, housekeeping, and maintenance teams
- Develop and monitor SOPs to maintain high operational and service standards
- Collaborate with central and satellite kitchens to ensure consistent quality and timely delivery of F&B services
- Monitor budgets, costs, and profitability, ensuring operations remain within financial targets
- Implement preventive maintenance plans and manage vendor relationships
- Handle resident escalations, feedback, and grievances to ensure high customer satisfaction (CSAT)
- Track and report key operational metrics, such as occupancy rates and expense ratios
Requirements:
- Bachelor's degree in Business Administration, Hospitality Management, or a related field
- Proven leadership and problem-solving skills
- Strong understanding of operations management, including facility management, logistics, and team supervision
- Proficiency in using technology and software for task management and reporting
- Excellent communication and organizational abilities
What We Offer:
- A competitive salary of ₹80,000 - ₹1,20,000 per month, depending on experience
- Opportunity to work with a fast-growing brand in a dynamic and innovative industry
- Scope for professional growth and career advancement
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