Senior Technical Support Specialist

3 days ago


Delhi, Delhi, India Nuventure Connect Pvt Ltd Full time
Job Description

Nuventure Connect Pvt Ltd is seeking a highly skilled Senior Technical Support Specialist to join our team. This role will be responsible for providing second-level support for escalated issues, ensuring the seamless operation of client environments.

Key Responsibilities:

  • Provide advanced technical support for virtual servers, cloud infrastructure, data protection solutions, and managed services.
  • Assist in the monitoring, maintenance, and optimization of virtual server environments to ensure high availability and performance.
  • Manage OS administration, updates, and patch management across Windows Server, Linux, and other environments.
  • Implement, recover, and troubleshoot backup solutions using Veeam, VMware, and other related tools.
  • Respond to escalated tickets, ensuring timely resolution and communication with clients.
  • Participate in team rotating on-call, addressing high-severity incidents and issues as required.
  • Document technical processes, procedures, and customer configurations for internal knowledge sharing.
  • Document work performed within approved CRM ticketing systems.
  • Provide mentorship and feedback to junior team members, assisting with training as needed.

Requirements:

  • Minimum 3 years of professional experience in a Level 2 or similar advanced/escalation support role involving system administration or advanced technical support, preferably within an MSP.
  • Proficiency in supporting and troubleshooting Windows Server architecture, Active Directory, and domain management.
  • Knowledge of IT security best practices and compliance standards.
  • Experience with virtualization technologies (Hyper-V, VMware) and cloud platforms (AWS, Azure).
  • Strong understanding of core Internet protocols (DNS, HTTP/HTTPS, IP, TCP/UDP, etc.).
  • Experience with backup/recovery solutions (Veeam, Zerto, R1Soft).
  • Solid problem-solving skills with a customer-first mindset.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks effectively while maintaining high-quality standards.

Estimated Salary: $85,000 - $110,000 per annum



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