Collections Specialist

2 days ago


Indore, Madhya Pradesh, India Finle Full time

Job Overview:

We are seeking an experienced Collections Specialist to join our team at Finle in Indore. This role requires a dedicated individual with expertise in collections, excellent communication skills, and a proactive approach to resolving payment issues.

About the Role:

  • Field Collections:
  • The ideal candidate will conduct regular field visits to meet customers and ensure timely recovery of outstanding dues as assigned by the company.
  • They will identify and address challenges or disputes during collections and work towards resolutions.
  • Account Management:
  • The specialist will maintain a detailed record of customer accounts, including payment history and pending dues.
  • Regularly update the management on collection progress and provide actionable insights.
  • Customer Interaction:
  • Build positive relationships with customers to ensure compliance with payment terms.
  • Educate customers on the payment schedule and consequences of non-payment.
  • Compliance & Reporting:
  • Adhere to the company's policies and compliance standards during collection activities.
  • Submit daily, weekly, and monthly reports on collection status, customer feedback, and challenges faced in the field.
  • Coordination:
  • Work closely with the internal team to strategize and execute recovery plans for overdue accounts.
  • Collaborate with legal and recovery teams for escalated cases.

Requirements & Qualifications:

  • Experience: Minimum 2-4 years of experience in collections, preferably in the vehicle finance or NBFC sector.
  • Education: Bachelor's degree or equivalent is preferred but not mandatory.
  • Transportation: Owning a bike is mandatory for field visits.
  • Skills:
  • Strong interpersonal and negotiation skills.
  • Ability to handle pressure and achieve collection targets.
  • Familiarity with local geographies and customer bases.
  • Basic proficiency in MS Office for reporting purposes.

Competencies:

  • Problem-solving and decision-making
  • Customer-centric approach
  • Time management
  • Conflict resolution

About the Opportunity:

  • Be part of a fast-growing organization in the e-mobility finance sector.
  • Opportunity to work in a dynamic environment with performance-based incentives.
  • Enhance your professional growth through real-time field experience.

Location: Indore

Compensation: ₹8,00,000 - ₹10,00,000 per annum (inclusive of performance-based incentives)



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