Enterprise Account Growth Manager

2 weeks ago


Pune, Maharashtra, India Vodafone Idea Limited Full time
Job Overview

Vodafone Idea Limited, a leading telecom service provider, is seeking an experienced Enterprise Account Growth Manager to lead the regional service team.

Key Responsibilities:
  • Ensure benchmark levels of service across the customer life cycle for enterprise accounts.
  • Proactively and reactively ring fence the customer base to adopt a consultative approach and use analytics/digital to improve customer experience.
  • Engage with C-level executives, drive customer engagement programs, and deliver on service improvement/development plans to enhance customer satisfaction index.
Requirements:
  • 5+ years of experience in leading a customer service team with exposure to service delivery and assurance.
  • Experience in managing customer-facing roles for a reputed organization with a proven track record in meeting service levels and RNPS targets.
  • Prior experience in B2B or Telecom B2B.
Preferred Qualifications:
  • University Degree in Business preferably with technical qualifications or equivalent qualification.
  • Poweful influencing/negotiation skills, effective communication & relationship management skills, and proven ability to function within a matrix organization.
  • Strong analytical skills & ability to balance conflicting business & customer interests.
Compensation and Benefits:

We offer a competitive salary range of ₹15,00,000 - ₹25,00,000 per annum, depending on experience, along with additional benefits such as health insurance, retirement plan, and opportunities for growth and development.



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