Senior Enterprise Growth Strategist
3 weeks ago
Built by ex-Amazon ad-tech experts, Merito’s Enterprise B2B SaaS client offers a future-proof Retail Media Operating System to boost retail profitability. This innovative platform supports retailers with advanced targeting, analytics & 2x better ROAS, catering to clients across India, US, and Europe.
Key Responsibilities
The Client Growth Partner will focus on delivering value & delight to clients, undertaking tasks such as building customer relationships, business & growth consulting, and implementing success programs. This role will also contribute to pre-sales functions, onboarding, and training clients, and assimilate & distribute industry insights to stakeholders.
Responsibilities:
- Develop and manage client portfolios by delivering business growth and profitability.
- Identify cross-sell and up-sell opportunities based on new product inventions and client needs.
- Plan and execute consulting and cross-sell/up-sell strategies for identified opportunities.
- Analyze client performance data and identify patterns to drive business KPIs and forward-looking plans.
- Establish long-term trusting relationships at all levels within Enterprise Clients.
- Collaborate with Clients to set and achieve critical goals on a monthly, quarterly, and annual basis.
- Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior.
Requirements:
- 3-8 years of experience in client management, account management, or related roles.
- Proven track record of leading diverse teams, consultants, and client portfolio.
- Previous experience in tech/SaaS startups is strongly preferred.
- Bachelor’s or Master’s degree from a Tier-1/Tier-2 accredited institute.
- Startup-savvy, solid hustling, and problem-solving attitude.
- Self-driven, highly organized, and able to multitask.
- Ability to define and document customer success processes and best practices to deliver exceptional customer experience.
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