Activation & Number Management Manager
3 weeks ago
Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
Role
Activation and Number Management Manager
Job Level/Designation
M1 – Manager
Function / Department
Customer Service
Location
Pune
Job Purpose
The role is responsible for driving activations and SIM exchange (Simex) TAT improvement, ensuring seamless customer onboarding experiences, and ensuring circle-level volume projections in consultation with Senior Directors (SnD). The role also involves ensuring the availability of mobile numbers through timely recycling, proactive SIM pairing to ensure sufficient supply of SIMs as per market requirements, and ensuring the availability of numbers in the Customer Number (CYN) pool.
Key Result Areas/Accountabilities
- Drive activations as per defined TAT for Prepaid & Postpaid and ensure timely SIM ex processing within stipulated timelines with minimum rejections and quality compliance
- Field-level inputs on App performance, new requirements, and plans to address market issues & Fortnightly planning along with SnD
- Drive Postpaid / Prepaid onboarding (Digital/ Non Digital) process
- Zero stock out of SIMs/Mobile number series & CYN Pool
- Timely application of new series requirements
- Timely churn of prepaid numbers based on defined logic of VLR & ZU status
- Reduction in complaint & calls pertaining to onboarding/SIM ex, digital penetration enhancement
- Measure effectiveness of project /process deployments in circles
- Regular interaction with cluster Retention teams for picking up new ideas, market practices, competition insights, and providing support
- CAF compliance Prepaid & Postpaid - 99%
- MNP Prepaid Retention As per target
Core Competencies, Knowledge, Experience
- Good communication & liaison skills
- Analytical Thinking & Sound system/CRM tools Knowledge
- Expert Knowledge of Provisioning tools such as CPOS, UPSS, BCL, OSS etc.
- Strong project management skills & Structured problem-solving and process mapping skills
- Experience: Prepaid retention process & Lifecycle management
- Experience in Postpaid & Prepaid activation and onboarding
- Experience of Vendor management for managing SLA's
- Superior Data base handling & management
Must have technical / professional qualifications
- Graduate with preference to MBA
5 Years of Experience in relevant with last 2 years in relevant field
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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