Vodafone Idea Limited
2 weeks ago
Vodafone Idea Limited is a leading telecom service provider in India, backed by the Aditya Birla Group and Vodafone Group partnership. With a large spectrum portfolio, the company is committed to delivering delightful customer experiences and contributing to the country's 'Digital India' vision.
The role of Manager - Activation & Number Management plays a critical part in this journey, focusing on driving activations, improving SIM exchange processes, and ensuring seamless customer onboarding experiences. Key responsibilities include:
Key Result Areas/Accountabilities:
- Drive activations as per defined timelines for Prepaid and Postpaid services, ensuring timely SIM exchange processing with minimal rejections and quality compliance.
- Field-level inputs on app performance, new requirements, and plans to address market issues, along with fortnightly planning with the SnD team.
- Drive Postpaid/Prepaid onboarding processes (digital and non-digital).
- Zero stockouts of SIMs/Mobile number series and CYN Pool.
- Timely application of new series requirements.
- Timely churn of prepaid numbers based on defined VLR and ZU status logic.
- Reduce complaints and calls related to onboarding/SIM exchange, enhance digital penetration.
- Measure the effectiveness of project/process deployments in circles.
- Regular interaction with cluster Retention teams for market practices, competition insights, and support.
- CAF compliance for Prepaid and Postpaid - 99%.
- MNP Prepaid Retention as per target.
Core Competencies, Knowledge, Experience:
- Good communication and liaison skills.
- Analytical thinking and sound system/CRM tools knowledge.
- Expert knowledge of provisioning tools such as CPOS, UPSS, BCL, OSS, etc.
- Strong project management skills and structured problem-solving and process mapping skills.
- Experience in prepaid retention process and lifecycle management.
- Experience in postpaid and prepaid activation and onboarding.
- Experience of vendor management for managing SLAs.
- Superior database handling and management.
Must have technical/professional qualifications:
- Graduate with a preference for an MBA.
- 5 years of experience in a relevant field with the last 2 years in a relevant role.
Based on the company's requirements and industry standards, the estimated salary for this role is ₹15,00,000 - ₹25,00,000 per annum, depending on the candidate's experience and qualifications. Located in Pune, this role offers a unique opportunity for professionals to grow with a leading telecom service provider in India.
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