Activation & Number Management Expert
1 week ago
Vodafone Idea Limited is a leading telecom service provider in India, partnering with the Aditya Birla Group and Vodafone Group. As a key player in the Indian market, the company is committed to delivering exceptional customer experiences and contributing to the country's digital transformation.
The ideal candidate for this role will be responsible for driving activations and improving Simex TAT, ensuring seamless customer onboarding, and meeting circle-level volume projections. The successful individual will also oversee partner roster planning, ensure the availability of mobile numbers, and implement proactive SIM pairing to meet market demands.
Key Responsibilities
- Drive activations and ensure timely SIM ex processing with minimum rejections and quality compliance.
- Provide field-level inputs on app performance, new requirements, and plans to address market issues, with fortnightly planning sessions.
- Oversee postpaid and prepaid onboarding processes, both digital and non-digital.
- Ensure zero stockouts of SIMs and mobile number series, as well as timely application of new series requirements.
- Implement timely churn of prepaid numbers based on defined logic of VLR and ZU status.
- Reduce complaints and calls related to onboarding and SIM ex, while enhancing digital penetration.
- Measure the effectiveness of project deployments in circles and collaborate with cluster retention teams.
- Maintain CAF compliance for prepaid and postpaid services at 99%.
- Meet MNP prepaid retention targets.
Requirements
- Graduate with a preference for an MBA degree.
- 5 years of experience in relevant roles, with the last 2 years in a similar position.
- Strong project management skills, analytical thinking, and knowledge of CRM tools.
- Expert knowledge of provisioning tools, such as CPOS, UPSS, BCL, and OSS.
- Excellent communication and liaison skills.
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