Change Management Expert

1 month ago

Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

Job Title: Change Management Expert

Job Summary:

We are seeking a highly skilled Change Management Expert to join our team at MASTER MIND CONSULTANCY. As a Change Management Expert, you will be responsible for leading and implementing change management strategies to drive business transformation and improve organizational performance.

Key Responsibilities:

  • Develop and execute change management strategies to drive business transformation and improve organizational performance
  • Identify and facilitate stakeholder analysis to ensure effective communication and engagement
  • Collaborate with cross-functional teams to develop and implement communications plans
  • Deliver change activities to embed new behaviors, practices, and business processes
  • Facilitate change impact assessments and monitor completion of actions to ensure safe deployment
  • Develop and support projects with business readiness assessments and lead the business readiness plan activities
  • Assess training needs and implement effective training methods to ensure optimal knowledge transfer
  • Work with the central learning team to develop and deliver appropriate training
  • Develop and manage business stability metrics to measure post-go-live stabilization
  • Support facilitation of retrospectives to ensure lessons learned are incorporated with appropriate mitigating actions and progress tracking
  • Help drive the sharing of knowledge on best practices in change management across project teams and more broadly across the organization

Requirements:

  • Degree or equivalent knowledge/experience
  • Change management practitioner qualification preferred
  • Experienced change management professional proficient in delivering change across complex global transformation programs leveraging a recognized methodology
  • Motivated self-starter with the ability to drive multiple workstreams with timelines under limited day-to-day guidance
  • Business transformation experience, understanding of workings of business transformation projects, including data & process change activities, experience in implementing process & organizational change
  • Strong interpersonal skills, taking the initiative to create opportunities for improvement and problem resolution, energizing and influencing others to accomplish goals & initiatives, aware of internal business relationships within the organization
  • Collaborative style, provide demonstrable evidence of thriving in a team environment & of building positive productive relationships that foster teamwork and cooperation among people and groups
  • Good listening skills, attentive listener, possess effective written & oral communication capabilities, a demonstrated ability to interface with a broad range of business functional
  • Detail-oriented, capable of prioritizing and managing multiple competing priorities detailed-oriented workload
  • Experience of working with a range of entities/sub-entities across the organization
  • Experience of working in large transformation programs
  • Pune-specific considerations: fluency in English and relevant regional languages, knowledge of local regulations and compliance standards, familiarity with the regional/Pune business environment and local practices, ability to navigate and work effectively within the regional/Pune service center ecosystem, understanding of the talent pool and workforce dynamics in the region/Pune

What You Will Deliver:

Develop and execute the change management strategy for a number of projects/programs

Identify and facilitate stakeholder analysis

Working closely with our communications leads, input into communications plans to ensure effective and timely communications are delivered to stakeholders

Collaborate and engage to ensure key stakeholders (internal and external) are committed to and actively support the program

Deliver change activities required to embed new behaviors, practices, and business processes

Facilitate change impact assessments for the regions/countries that are going live and monitor completion of actions to ensure safe deployment

Develop and support projects with business readiness assessments; help to lead the business readiness plan activities where needed

Assess the training needs (training needs analysis) and implement effective training methods to ensure optimal knowledge transfer

Work in conjunction with the central learning team, input into the development and deliver appropriate training required

Develop and manage business stability metrics before and after go-live to measure post-go-live stabilization

Support facilitation of retrospectives to ensure lessons learned are incorporated with appropriate mitigating actions and progress tracking

Help drive the sharing of knowledge on best practices in change management across project teams and more broadly across the organization

What You Will Need to Be Successful:

Degree or equivalent knowledge/experience

Change management practitioner qualification preferred

Experienced change management professional proficient in delivering change across complex global transformation programs leveraging a recognized methodology

Motivated self-starter with the ability to drive multiple workstreams with timelines under limited day-to-day guidance

Business transformation experience, understanding of workings of business transformation projects, including data & process change activities, experience in implementing process & organizational change

Strong interpersonal skills, taking the initiative to create opportunities for improvement and problem resolution, energizing and influencing others to accomplish goals & initiatives, aware of internal business relationships within the organization

Collaborative style, provide demonstrable evidence of thriving in a team environment & of building positive productive relationships that foster teamwork and cooperation among people and groups

Good listening skills, attentive listener, possess effective written & oral communication capabilities, a demonstrated ability to interface with a broad range of business functional

Detail-oriented, capable of prioritizing and managing multiple competing priorities detailed-oriented workload

Experience of working with a range of entities/sub-entities across the organization

Experience of working in large transformation programs

Pune-specific considerations: fluency in English and relevant regional languages, knowledge of local regulations and compliance standards, familiarity with the regional/Pune business environment and local practices, ability to navigate and work effectively within the regional/Pune service center ecosystem, understanding of the talent pool and workforce dynamics in the region/Pune

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