Customer Success Manager
4 weeks ago
Job Title: Customer Success Manager
Job Summary:
We are seeking a highly skilled Customer Success Manager to join our Digital Customer Success Team at Basware. As a key member of our team, you will be responsible for leveraging digital tools and strategies to enhance customer engagement, satisfaction, and retention.
Key Responsibilities:
- Maximize customer retention by managing the health of the relationship and realizing value in a scalable way.
- Identify and seize opportunities for account expansion and upselling within the existing customer base.
- Develop and maintain strong digital relationships with customers.
- Utilize digital channels as the primary means of customer advocacy and communication.
- Leverage data analytics to monitor customer value realization and satisfaction and identify areas for improvement.
- Translate data insights into actionable strategies for enhancing customer success.
- Create compelling digital content to educate and guide customers on product features and best practices.
- Develop and execute digital engagement plans to drive product adoption and value realization.
- Implement scalable digital strategies to cover the whole customer journey.
- Collaborate with cross-functional teams to ensure scalability and efficiency in Customer Success initiatives.
- Monitor customer health and intervene when necessary to ensure seamless customer experience.
- Maintain accurate and up-to-date customer records across all digital platforms.
- Serve as the voice of the customer, sharing feedback and insights with the entire organization.
- Create, lead, and participate in Digital Customer Success initiatives, webinars, and forums.
Requirements:
- Data-oriented mindset with the ability to translate data into actionable insights.
- Proactive and results-oriented approach with a scalability mindset.
- Strong content creation skills for digital platforms.
- Strong Customer Success Management skills with a customer-focused attitude.
- Excellent communication and interpersonal skills.
- Fluent English, other language skills a plus.
About Basware:
Basware is a global organization ensuring high-quality delivery and customer experience. Our Digital Customer Success Team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.
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