Customer Relationship Manager

1 week ago


Chandigarh, Chandigarh, India KK SERVICES Full time
Customer Relationship Manager

At KK SERVICES, we are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining profitable relationships with our key customers.

Key Responsibilities:

  • Relationship Building: Develop and maintain strong relationships with our customers to ensure their needs are met and exceeded.
  • Account Management: Oversee the relationship with customers handled by your team, ensuring timely and effective communication.
  • Conflict Resolution: Resolve customer complaints quickly and efficiently, providing a high level of customer satisfaction.
  • Product Knowledge: Keep customers updated on the latest products and services to increase sales and drive business growth.
  • Strategic Planning: Meet with managers to plan strategically and identify opportunities for growth and expansion.
  • Upselling and Cross-Selling: Expand the customer base by upselling and cross-selling our products and services.
  • Customer Insights: Understand key customer individual needs and address these to drive customer loyalty and retention.
  • Business Review: Conduct business reviews using CRM programs to analyze customer data and identify areas for improvement.
  • Competitive Analysis: Stay up-to-date on industry trends and competitor activity to inform strategic decisions.

Requirements:

  • Female candidates only


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