Customer Relationship Manager
4 weeks ago
At KK SERVICES, we are seeking a skilled Customer Relationship Manager to join our team. This role is responsible for building and maintaining profitable relationships with key customers.
Key Responsibilities:
- Oversee the relationship with customers handled by your team, ensuring a high level of satisfaction and loyalty.
- Resolve customer complaints quickly and efficiently, providing a positive experience.
- Keep customers updated on the latest products and services, increasing sales and revenue.
- Meet with managers to plan strategically, aligning with business objectives.
- Expand the customer base through upselling and cross-selling, driving growth.
- Conduct business reviews using CRM programs, analyzing performance and identifying areas for improvement.
- Stay informed about the competition, adapting our strategy to stay ahead.
- Ensure a female-only team, promoting diversity and inclusion.
Requirements:
- Strong communication and interpersonal skills.
- Ability to build and maintain relationships with key customers.
- Strategic thinking and problem-solving skills.
- Experience with CRM programs and business reviews.
- Knowledge of the competition and market trends.
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