Customer Relationship Manager

4 weeks ago


Chandigarh, Chandigarh, India KK SERVICES Full time
Customer Relationship Manager

At KK SERVICES, we are seeking a skilled Customer Relationship Manager to join our team. This role is responsible for building and maintaining profitable relationships with key customers.

Key Responsibilities:

  • Oversee the relationship with customers handled by your team, ensuring a high level of satisfaction and loyalty.
  • Resolve customer complaints quickly and efficiently, providing a positive experience.
  • Keep customers updated on the latest products and services, increasing sales and revenue.
  • Meet with managers to plan strategically, aligning with business objectives.
  • Expand the customer base through upselling and cross-selling, driving growth.
  • Conduct business reviews using CRM programs, analyzing performance and identifying areas for improvement.
  • Stay informed about the competition, adapting our strategy to stay ahead.
  • Ensure a female-only team, promoting diversity and inclusion.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to build and maintain relationships with key customers.
  • Strategic thinking and problem-solving skills.
  • Experience with CRM programs and business reviews.
  • Knowledge of the competition and market trends.


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