Customer Service Manager
1 week ago
The Opportunity
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Snaphunt. As a key member of our sales and support team, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.
The Job
- Manage a team of customer support representatives to ensure excellent service delivery.
- Oversee the customer service process, including quality assurance surveys and feedback to staff.
- Resolve customer complaints in a timely and professional manner.
- Conduct customer satisfaction surveys to identify areas for improvement.
- Develop and maintain excellent product knowledge to enhance customer support.
- Maintain a positive and productive working environment for your team.
The Profile
- You have at least 1 year of experience in a B2C sales role, preferably in the Other Services industry.
- You possess excellent interpersonal, written, and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders.
- You are a strong networker and relationship builder.
- You possess strong analytical skills and are comfortable dealing with numerical data.
The Employer
At Snaphunt, we believe in empowering our employees to reach their full potential. We offer a competitive pay and benefits package, as well as opportunities for growth and development.
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