Customer Service Team Lead

5 days ago

Chandigarh, Chandigarh, India Snaphunt Full time

The Role

We are seeking a highly skilled Customer Service Team Lead to join our team at Snaphunt. As a key member of our sales and support team, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.

The Responsibilities

  • Manage a team of customer support representatives.
  • Oversee the customer service process to ensure high-quality service.
  • Resolve customer complaints in a timely and professional manner.
  • Conduct quality assurance surveys with customers to gather feedback.
  • Develop and maintain excellent product knowledge to enhance customer support.
  • Maintain a positive and productive working environment for your team.
  • Conduct customer satisfaction surveys to identify areas for improvement.
  • Cater to customer phone calls and divert calls to relevant departments for advanced query resolution.
  • Curate streamlined email and social media communication mediums for offers, updates, and more.
  • Deal with customer issues and provide easy-to-follow solutions.
  • Manage payment and delivery of customer orders.
  • Help customers choose the right product for their requirements and budget.
  • Handle customer concerns and complaints in a timely manner.
  • Inform customers of upcoming promotions or deals.
  • Establish a positive rapport with all clients and customers in person or via phone.
  • Develop reports based on customer satisfaction statistics and help your team develop new skills.
  • Fix appointments based on customer availability.

The Requirements

  • At least 1 year of experience in a B2C Sales role, preferably in the Other Services industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • A strong team player who can manage multiple stakeholders.
  • A strong networker and relationship builder.
  • Strong analytical skills and comfort with numerical data.

The Employer

At Snaphunt, we empower our employees to reach their full potential in an entrepreneurial and inclusive work environment. We offer a competitive pay and benefits package to support your ambitions.

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