Customer Success Manager

1 week ago

Chandigarh, Chandigarh, India Basware Full time

Job Description

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our team works closely with customers to create joint success plans, offering practical guidance to help customers achieve their business outcomes and drive their business growth.

We help to demonstrate the return on investment and act as a trusted advisor. It's not simply about making customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.

The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell, our Customer Success team ensures a healthy and mutually beneficial customer relationship.

Responsibilities:

Develop and implement strategies for customer success

  • Create, maintain, and implement achievable customer success plans with objectives and tasks to execute the right actions. Plan maturity benchmarking and use insights to input to the success plans. Continuously monitor, measure, guide, and align both customers and others within Basware to ensure tangible business outcomes are achieved and can be referenced. Use Customer 360 data, Calls to action, playbooks, and customer health data insights as inputs to the plan.

Ensure successful ramp-up of Basware solutions and services

  • Provide guidance and steering decisions to the Basware and Customer implementation teams to ensure agreed-upon business outcomes are met and/or mitigation strategies are activated. This includes the initial delivery through to expansion and change requests.

Ensure successful and high adoption of Basware solutions and services

  • Create, implement, and measure user and adoption strategies linked to customer's business outcomes. Actively measure adoption to identify and pursue opportunities. Work with customers and across internal teams, including product owners, to improve solution and services and meet adoption objectives.

Manage customer health

  • Full responsibility for monitoring and improving customer health and the parameters impacting it. Understands all areas impacting the customer health scorecard and is able to also propose changes, when needed. Use CTA's and Playbooks to action items to improve Customer health. Use reporting and dashboards to analyze trends and provide insights to your customers.

Account Management

  • Full responsibility for managing and growing existing accounts by upselling or cross-selling additional products or services.

Rewal and Retention

  • Working to ensure customer satisfaction and engagement to facilitate contract renewals and prevent/mitigate customer churn.

Skills & Requirements

Skills & Requirements

Experience:

  • 3+ years of customer relationship management experience including face-to-face experience with external customers.
  • Experience in a customer management role within a SaaS and business environment including focus on customer satisfaction and adoption.
  • Experience in Continuous business improvement and value creation for the customer, through driving and optimizing the adoption. Ability to drive business outcomes.
  • Solution-oriented mindset, looking for opportunities to improve and enable the solutions needed by utilizing network.
  • Experience of working in a global matrix organization with geographically distributed teams.
  • Good written, presentation, and verbal communication skills in English plus any specific local language needs.
  • Self-driven and target-oriented.
  • Can confidently engage with stakeholders at all levels, identify sales opportunities, and manage commercial conversations around renewals.
  • Can coach and lead others in a way that motivates and promotes knowledge.
  • Understand the customer needs and Basware solutions.
  • Understand technology adoption from the user perspective.
  • Industry knowledge and understanding of electronic invoicing and purchase-to-pay business processes.
  • Use reporting and dashboards to analyze trends and provide insights to your customers.

Education

Bachelor's or Master's degree required.

  • Customer Success Manager

    1 week ago

    Chandigarh, Chandigarh, India Basware Full time

    Job Title: Customer Success ManagerJob Summary:The Basware Customer Success team is a global organization dedicated to delivering high-quality customer experiences. As a Customer Success Manager, you will work closely with our customers to create joint success plans, provide practical guidance, and help them achieve their business outcomes.Key...

  • Customer Success Manager

    1 week ago

    Chandigarh, Chandigarh, India Basware Full time

    Job Title: Customer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our Digital Customer Success Team at Basware. As a key member of our team, you will be responsible for leveraging digital tools and strategies to enhance customer engagement, satisfaction, and retention.Key Responsibilities:Maximize customer...

  • Customer Success Manager

    1 day ago

    Chandigarh, Chandigarh, India Basware Full time

    Job Title: Customer Success ManagerThe Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our team works closely with customers to create joint success plans, offer practical guidance, and help them achieve their goals.We focus on demonstrating the return on investment and acting as trusted...

  • Customer Success Manager

    5 days ago

    Chandigarh, Chandigarh, India Basware Full time

    Job DescriptionThe Basware Customer Success team is a global organization dedicated to delivering exceptional customer experiences and driving business outcomes. As a Customer Success Manager, you will work closely with our customers to create tailored success plans, provide expert guidance, and ensure they achieve their goals.Our team focuses on monitoring...

  • Digital Customer Success Manager

    1 week ago

    Chandigarh, Chandigarh, India Basware Full time

    Job Title: Digital Customer Success ManagerJob Summary:The Basware Digital Customer Success team is a global organization dedicated to delivering exceptional customer experiences. As a Digital Customer Success Manager, you will play a pivotal role in leveraging digital tools and strategies to enhance customer engagement, satisfaction, and retention.Key...

  • Customer Success Manager

    4 days ago

    Chandigarh, Chandigarh, India Basware Full time

    pbCustomerSuccessManagerRoleOverview/b/ppTheBaswareCustomerSuccessteamisaglobalorganizationdedicatedtodeliveringhigh-qualitycustomerexperiences.AsaCustomerSuccessManager,youwillplayapivotalroleinleveragingdigitaltoolsandstrategiestoenhancecustomerengagement,satisfaction,andretention./ppbKeyResponsibilities:/b/pulliMaximizecustomerretentionbymanagingthehealth...

  • Customer Relationship Manager Investments

    1 week ago

    Chandigarh, Chandigarh, India Sahayak Associates Full time

    About the RoleSahayak Associates is a leading financial services firm in India, offering comprehensive financial planning and wealth management solutions. We are seeking a skilled Customer Relationship Executive to join our team in the mutual fund industry.Key ResponsibilitiesProvide exceptional customer service, responding to inquiries and addressing...

  • Senior Manager/Director

    1 week ago

    Chandigarh, Chandigarh, India Prozo Full time

    Job Title: Senior Manager/Director - Client Success LeadLocation: Chandigarh Tricity (Panchkula) , IndiaRole Overview:In this critical role, you will lead Prozo's efforts to ensure client satisfaction and success by managing major accounts and overseeing a small team. You will drive client stabilization, handle escalations, and build strong relationships...

  • Senior Manager/Director

    1 week ago

    Chandigarh, Chandigarh, India Prozo Full time

    Job Title: Senior Manager/Director - Client Success LeadLocation: Chandigarh Tricity (Panchkula), IndiaRole Overview:In this critical position, you will lead Prozo's efforts to ensure client satisfaction and success by managing major accounts and overseeing a small team. You will drive client stabilization, handle escalations, and build strong relationships...

  • Customer Relationship Manager

    1 week ago

    Chandigarh, Chandigarh, India KK SERVICES Full time

    Customer Relationship ManagerAt KK SERVICES, we are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining profitable relationships with our key customers.Key Responsibilities:Relationship Building: Develop and maintain strong relationships with our...

  • Customer Service Manager

    1 week ago

    Chandigarh, Chandigarh, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Snaphunt. As a key member of our sales and support team, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.The JobManage a team of customer support representatives...

  • Customer Relationship Manager

    1 week ago

    Chandigarh, Chandigarh, India KK SERVICES Full time

    Customer Relationship ManagerAt KK SERVICES, we are seeking a skilled Customer Relationship Manager to join our team. This role is responsible for building and maintaining profitable relationships with key customers.Key Responsibilities:Oversee the relationship with customers handled by your team, ensuring a high level of satisfaction and loyalty.Resolve...

  • Customer Sales Representative

    1 week ago

    Chandigarh, Chandigarh, India Millions Kat Private Limited Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Sales Executive to join our team at Millions Kart Private Limited. As a Customer Sales Executive, you will be responsible for managing a team of representatives offering customer support, overseeing the customer service process, and resolving customer complaints.Key...

  • Customer Service Team Lead

    5 days ago

    Chandigarh, Chandigarh, India Millions Kat Private Limited Full time

    At Millions Kart Private Limited, we are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer support team, you will be responsible for managing a team of representatives, overseeing the customer service process, and resolving customer complaints.Key Responsibilities:Manage a team of customer support...

  • Customer Service Representative

    1 week ago

    Chandigarh, Chandigarh, India WorksDelight Full time

    We are seeking a highly skilled Customer Support Associate to join our team at WorksDelight. The ideal candidate will possess excellent communication skills in English and Hindi, with a strong ability to respond promptly and professionally to customer inquiries.The successful candidate will have a basic knowledge of computer systems and a minimum...

  • Customer Service Representative

    1 week ago

    Chandigarh, Chandigarh, India Raffles Educity Full time

    Job Title: BDE / Telecaller – Call CenterJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a BDE / Telecaller – Call Center. The successful candidate will be responsible for providing exceptional customer service and support to our clients through outbound and inbound calls.Key Responsibilities:• Achieve...

  • Customer Relationship Manager Investments

    1 week ago

    Chandigarh, Chandigarh, India Sahayak Associates Full time

    About the RoleSahayak Associates, a leading financial planning and wealth management firm in Chandigarh, India, is seeking a skilled Customer Relationship Executive to join our team. As a key member of our investment advice team, you will play a vital role in providing exceptional customer service and driving business growth.Key ResponsibilitiesDeliver...

  • Customer Experience Specialist

    1 day ago

    Chandigarh, Chandigarh, India Raffles Educity Full time

    Function/Department : OperationsDivision : Chd/Bathinda/Amritsar/LudhianaJob Purpose:At Raffles Educity, we strive to deliver exceptional customer experiences that drive premium results. As a key member of our Operations team, you will play a pivotal role in achieving our target conversion rates for Immigration services and IELTS Coaching.Key...

  • Airport Customer Service Representative

    5 days ago

    Chandigarh, Chandigarh, India konrad integrated Full time

    Job Responsibilities:As a Customer Service Associate for Airlines, you will be responsible for greeting and welcoming passengers, responding to their queries, and providing assistance with airline gates and seats. You will also be responsible for checking in baggage, making reservations, and helping customers with luggage tags and barcodes. Additionally, you...

  • Customer Experience Enhancement Manager

    5 days ago

    Chandigarh, Chandigarh, India Flipkart Full time

    About the Role:As a key member of the Flipkart team, the Assistant Manager - CX Training will be responsible for managing end-to-end Training governance at the Partner location. This includes New Hire Training, OJT Management, 0 to 30 performance management, Floor BQ & TNI management, and New product & process rollout.You are Responsible for:Driving the main...