Senior Manager/Director
1 week ago
Location: Chandigarh Tricity (Panchkula) , India
Role Overview:
In this critical role, you will lead Prozo's efforts to ensure client satisfaction and success by managing major accounts and overseeing a small team. You will drive client stabilization, handle escalations, and build strong relationships with senior stakeholders while working closely with the CEO's Office. The ideal candidate will have a solid understanding of supply chain management (D2C experience preferred, not mandatory) and will play a crucial role in maintaining high client satisfaction and NPS scores.
Responsibilities:
- Single Point of Contact: Serve as the primary liaison for all client-related requirements and escalations, ensuring seamless service delivery.
- KAM Reviews: Conduct regular, structured reviews of client accounts to assess service quality and identify improvement areas.
- NPS Ownership: Proactively gather and analyze Net Promoter Scores from clients, implementing strategies to maintain or enhance satisfaction levels.
- Account Deepening: Strategically identify opportunities for cross-selling and up-selling to enhance service provision and client engagement.
- Escalation Management: Act as the first response to client escalations, coordinating with regional operations for thorough Root Cause Analysis and effective Corrective and Preventive Actions.
- S&OP Coordination: Ensure timely sharing of business forecasts by clients to facilitate optimal service planning and execution.
- SoP Excellence: Maintain and improve Standard Operating Procedures post-client onboarding, ensuring adherence and driving procedural enhancements as needed.
Qualifications:
- Education: Bachelor's or higher degree in operations/supply chain management or a related field.
- Experience: At least 5 years in supply chain and logistics, including warehousing and logistics, with a minimum of 3 years in client management roles.
- Knowledge: Strong understanding of omni-channel/multi-channel warehousing and logistics operations, including Part Truck Load and Full Truck Load. Experience with D2C Freight is a plus but not mandatory.
- Leadership: Proven experience in leading and managing teams, with the ability to work effectively with senior leaders across different functions.
- Background: Candidates with experience in Third-Party Logistics (3PL) will be preferred.
- Skills: Excellent communication and analytical abilities, with a strong focus on problem-solving and strategic thinking.
-
Senior Manager/Director
1 week ago
Chandigarh, Chandigarh, India Prozo Full timeJob Title: Senior Manager/Director - Client Success LeadLocation: Chandigarh Tricity (Panchkula), IndiaRole Overview:In this critical position, you will lead Prozo's efforts to ensure client satisfaction and success by managing major accounts and overseeing a small team. You will drive client stabilization, handle escalations, and build strong relationships...
-
Marketing Director
1 day ago
Chandigarh, Chandigarh, India Hyatt Corporation Full timeJob SummaryThe Director of Marketing & Communication will lead the efficient operation of the division in line with Hyatt International's Corporate Strategies and brand standards, ensuring employee, guest, and owner expectations are met.Key ResponsibilitiesPosition the hotel in the local marketplace through effective sales and marketing initiatives.Ensure...
-
Marketing Director
1 week ago
Chandigarh, Chandigarh, India Hyatt Corporation Full timeJob SummaryThe Director of Marketing and Communications is responsible for positioning the hotel in the local marketplace through effective sales and marketing initiatives. This role requires a strong understanding of Hyatt International's Corporate Strategies and brand standards.Key ResponsibilitiesDevelop and implement marketing strategies to drive hotel...
-
Marketing Director
1 week ago
Chandigarh, Chandigarh, India Hyatt Corporation Full timeJob SummaryThe Director of Marketing & Communication will be responsible for positioning the hotel in the local marketplace through effective sales and marketing initiatives, ensuring the hotel product and services align with the brand promise created through marketing communications.Key ResponsibilitiesDevelop and implement marketing strategies to drive...
-
Financial Director for Headsup Corporation
2 days ago
Chandigarh, Chandigarh, India Headsup Corporation Full timeJob Title: Financial Director for Headsup CorporationJob Summary: We are seeking a highly skilled Financial Director to lead our financial strategy and operations in Chandigarh. The ideal candidate will have a strong background in finance and management, with experience in corporate finance, financial planning, and analysis.Responsibilities:Develop and...
-
Project Director
5 days ago
Chandigarh, Chandigarh, India Quest Business Solution Full timeJob Title : Project DirectorLocation : RemoteDepartment : IT/TechnologyReports To : Program Director Job Type : Full-TimeJob Summary :This role involves comprehensive project management and strategic planning, focusing on aligning project objectives with organizational goals. The responsibilities include collaborating with stakeholders to define project...
-
Chandigarh, Chandigarh, India Headsup Corporation Full timeJob Title: Financial Director for Healthcare Company in ChandigarhJob Summary:We are seeking a highly skilled Financial Director to join our team at Headsup Corporation in Chandigarh. The ideal candidate will have a strong background in finance and management, with experience in financial strategy, planning, and analysis.Responsibilities:Create and present...
-
Sales Director for Energy-Based Devices
1 day ago
Chandigarh, Chandigarh, India Medtronic Full timeCareers that Change LivesMedtronic is seeking a highly skilled and experienced Sales Director to lead our Energy-Based Devices team. As a key member of our organization, you will be responsible for driving business growth and expanding our market share in the surgical products industry.About the RoleAs a Sales Director, you will be responsible for developing...
-
Filing Operations Manager
1 day ago
Chandigarh, Chandigarh, India Raffles Educity Full timeJob Description:The Filing Operations Manager is responsible for ensuring the accuracy and timely submission of student files. This involves supervising the allocation of registered students to filing officers, arranging necessary documents, and ensuring payment of fees by the stipulated timeframe.Key Responsibilities :The position holder will be responsible...
-
Business Director
5 days ago
Chandigarh, Chandigarh, India Code Brew Labs Full timeCode Brew Labs is seeking a Sales and Business Development Manager to lead the sales team and drive business growth.Key Responsibilities:Collaborate with senior management to develop and implement sales strategies.Manage and motivate a team of sales professionals to achieve targets.Build and maintain relationships with existing and potential clients.Identify...
-
Financial Director
1 week ago
Chandigarh, Chandigarh, India Headsup Corporation Full timeFinancial Controller Job DescriptionHeadsup Corporation is seeking a highly skilled Financial Controller to join our team in Chandigarh. The ideal candidate will be responsible for developing and implementing financial strategies, planning, and analysis to drive business growth and profitability.Key Responsibilities:Develop and implement financial strategies...
-
Senior Audit Manager
1 week ago
Chandigarh, Chandigarh, India Fusion Microfinance pvt. ltd. Full timeJob Title: Senior Audit OfficerWe are seeking a highly skilled and experienced Senior Audit Officer to join our team at Fusion Microfinance pvt. ltd. The ideal candidate will have a strong background in internal auditing and risk management, with a proven track record of identifying and mitigating risks.Key Responsibilities:Develop and Implement Audit Plans:...
-
Business Development Director
1 day ago
Chandigarh, Chandigarh, India Code Brew Labs Full timeCode Brew Labs is seeking a Sales and Business Growth Manager to lead the sales team and drive business development activities.Key Responsibilities:Collaborate with senior management to align sales strategies and solutions.Manage and motivate sales teams to achieve targets.Develop and maintain a pipeline of potential clients and initiate interactions leading...
-
Senior IT Infrastructure Manager
1 week ago
Chandigarh, Chandigarh, India Innovation Technology By Design Full timeJob Title: Senior System AdministratorAt Innovation Technology By Design, we're seeking a highly skilled Senior System Administrator to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of our IT infrastructure, and driving problem-solving...
-
Filing Operations Manager
1 week ago
Chandigarh, Chandigarh, India Raffles Educity Full timeJob Title: Head FilingJob Summary:Raffles Educity is seeking a highly organized and detail-oriented Head Filing professional to oversee the filing and document management process. The successful candidate will be responsible for ensuring the accuracy and timeliness of student files, as well as coordinating with various stakeholders to achieve filing...
-
Senior Operations Manager
1 week ago
Chandigarh, Chandigarh, India Pioneer Immigration Full timeKey ResponsibilitiesPioneer Immigration is seeking a highly skilled and experienced Branch Manager to lead our operations and drive business growth.Key Performance IndicatorsDevelop and implement effective operational strategies to drive sales and revenue growthBuild and maintain strong relationships with customers, employees, and stakeholdersIdentify and...
-
Business Development Director
1 week ago
Chandigarh, Chandigarh, India Code Brew Labs Full timeUnlock Business Growth with Code Brew LabsAs a Sales Head, you will be responsible for driving revenue growth and expanding our customer base. Your expertise in sales strategies and team management will be crucial in achieving our ambitious growth targets.Key Responsibilities:Collaborate with senior management to develop and implement sales strategies that...
-
Business Development Director
1 week ago
Chandigarh, Chandigarh, India Code Brew Labs Full timeCode Brew Labs is seeking a Sales Head to drive business development and lead the sales team to achieve targets.Key Responsibilities:Collaborate with senior management to align sales strategies and solutions.Lead high-performing sales teams in a corporate environment.Develop and execute sales pitches to secure new business opportunities.Build and maintain a...
-
Senior Java Engineering Manager
1 week ago
Chandigarh, Chandigarh, India Priority Technology Holdings Full timeJob Title: Senior Java Engineering ManagerJob Summary:We are seeking a highly experienced Senior Java Engineering Manager to lead our technical teams and drive the development of our Java-based products. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of delivering complex projects on time...
-
Director of Software Engineering
5 days ago
Chandigarh, Chandigarh, India HRS Group Full timeAbout the RoleHRS Group is seeking a seasoned Director of Software Engineering (all genders) to spearhead the development of cutting-edge SaaS platforms. As a pivotal catalyst for innovation, you will oversee a team of highly proficient engineers, driving the realization of our strategic objectives.Key ResponsibilitiesLead a diverse team of engineers,...