Customer Experience Manager

2 weeks ago


Chandigarh, Chandigarh, India WeddingByte Full time

We are looking for an experienced Customer Care Manager to lead our customer service department at WeddingByte. Your goal will be to develop effective customer service procedures, implement customer loyalty programs, and set customer satisfaction goals.

Key Responsibilities:
  • Supervising the day-to-day operations in the customer service department.
  • Providing timely responses to customer service issues.
  • Creating customer service procedures, policies, and standards.
  • Excellent communication skills.
  • Strong persuasive abilities and tenacity.
  • Customer service orientation.
  • Possessing initiative and team spirit.
  • A positive attitude with enthusiasm.


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