Customer Support Director

2 days ago


Mumbai, Maharashtra, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About this role

This is a critical leadership position in our organization. As a Customer Support Director, you will be responsible for the strategic direction and management of our customer support function.

Key Responsibilities:

  • Develop and implement a comprehensive customer support strategy that aligns with our business objectives.
  • Manage a team of customer support professionals to ensure timely and effective resolution of customer inquiries and issues.
  • Collaborate with cross-functional teams to identify and prioritize areas for improvement in our customer support processes.
  • Monitor and evaluate key performance metrics, such as first contact resolution, resolution time, and customer satisfaction, to optimize our customer support services.

Qualifications and Skills:

  • 12+ years of experience in customer-facing roles, with at least 5 years of experience in a leadership position.
  • Proven track record of developing and implementing successful customer support strategies that drive business growth and customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical individuals.
  • Strong problem-solving skills, with the ability to analyze complex information and recommend effective solutions.
  • Proficiency in using customer support tools and systems, such as ticketing systems, CRM software, and knowledge bases.


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