Director of Customer Engagement

5 days ago

Mumbai, Maharashtra, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Director - Growth & Retention Strategy

Drive business growth through strategic retention and expansion initiatives.

Job Summary:

We are seeking a seasoned Senior Director to lead our growth and retention strategy. This role will focus on developing and executing plans to drive revenue growth, deepen client relationships, and enhance customer lifetime value.

Key Responsibilities:
  • Develop and execute growth and retention strategies that align with the company's overall goals and objectives.
  • Leverage data insights and market trends to identify opportunities for expansion and improvement.
  • Collaborate with cross-functional teams to deliver holistic client engagement and ensure consistent revenue flow.
  • Analyze sales performance and provide actionable recommendations to optimize results.
Requirements:
  • MBA degree from a prestigious institute or equivalent experience.
  • 10+ years of experience in corporate sales, with a proven track record of driving business growth and retention.
  • Excellent communication and relationship management skills, with the ability to negotiate at senior levels.
  • Strong analytical and problem-solving skills, with expertise in CRM and analytics platforms.
Preferred Qualifications:
  • Experience working in a hybrid environment, with a commitment to on-site presence for team collaboration and client engagement.
  • Familiarity with Employee Health & Benefits insurance solutions, benefits consulting, and SaaS-enabled environments.
  • Proficient in MS Office tools (Word, Excel, Outlook) and adept at using CRM and analytics platforms.

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