Customer Engagement Manager

5 days ago

Mumbai, Maharashtra, India beBeeCustomerEngagement Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title

Customer Engagement Manager

Primary Responsibilities

The primary responsibilities of this role include delivering a superior digital banking experience to customers, understanding customer needs and recommending suitable financial products and digital banking solutions. This involves building strong customer relationships, enhancing retention, and ensuring customer satisfaction through high-quality service delivery.

  • Engage regularly with customers as per the defined contact policy to deliver a consistent and superior digital banking experience.
  • Understand customer needs and recommend suitable financial products and digital banking solutions.
Key Skills

Key skills for this role include excellent communication and interpersonal skills, ability to understand customer needs, and provide solutions that meet their requirements. Additionally, the individual should be able to work in a team environment and have a strong customer focus.

  • Excellent communication and interpersonal skills.
  • Ability to understand customer needs and provide solutions that meet their requirements.
  • Strong customer focus.
Work Environment

The work environment for this role is fast-paced and dynamic, with a strong emphasis on customer satisfaction and retention. The individual will be working in a team environment and will be expected to collaborate with colleagues to achieve common goals.

  • Fast-paced and dynamic work environment.
  • Strong emphasis on customer satisfaction and retention.
Benefits

As a valued member of our team, you can expect a range of benefits including competitive salary, comprehensive training program, and opportunities for career advancement. We are committed to supporting our employees in achieving their full potential and offer a range of programs and resources to help them do so.

  • Competitive salary.
  • Comprehensive training program.
  • Opportunities for career advancement.
Why Join Us

Joining our team means being part of a dynamic and innovative organization that is committed to making a positive impact in the community. We are passionate about delivering exceptional customer experiences and believe that our employees are key to achieving this goal. If you share our values and are passionate about customer engagement, we would love to hear from you.

  • Dynamic and innovative work environment.
  • Opportunity to make a positive impact in the community.

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