Customer Engagement Associate

3 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,80,000 - ₹ 7,20,000

Job Title: Customer Engagement Associate

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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Associate. This is an exciting opportunity for a fresh graduate or early career professional to make a meaningful impact in a dynamic and fast-paced environment.

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As a Customer Engagement Associate, you will be responsible for delivering exceptional customer experiences through proactive engagement, issue resolution, and quality service delivery. You will work closely with cross-functional teams to drive business growth and improve customer satisfaction.

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Key Responsibilities:

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  • Engage with customers through various communication channels (phone, email, chat) to resolve queries and provide support.

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  • Develop and maintain a deep understanding of customer needs and preferences to deliver personalized experiences.

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  • Work collaboratively with internal stakeholders to identify and escalate customer issues, ensuring prompt and effective resolution.

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  • Contribute to process improvements and implement best practices to enhance customer experience and operational efficiency.

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  • Stay up-to-date with industry trends and competitor activity to inform strategic decisions and stay ahead of the competition.

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Required Skills and Qualifications:

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To succeed in this role, you will need:

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  • A strong passion for customer service and a desire to deliver exceptional experiences.

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  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.

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  • Proven problem-solving and analytical skills, with the ability to think critically and resolve complex issues.

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  • Ability to work effectively in a team environment, prioritizing tasks and managing competing demands.

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  • Strong attention to detail and organizational skills, with the ability to manage multiple projects simultaneously.

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  • Basic computer literacy and proficiency in Microsoft Office applications (e.g., Word, Excel, Outlook).

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Benefits:

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We offer a comprehensive benefits package, including:

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  • A competitive salary and bonus structure.

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  • Opportunities for career growth and professional development.

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  • A dynamic and supportive work environment.

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  • Flexible working arrangements and remote work options.

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  • A generous leave policy and employee wellness programs.

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Others:

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Please note that this job description may not be exhaustive and the role holder may be required to undertake other duties relevant to the post.

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This role is open to fresh graduates and early career professionals looking for a challenging and rewarding career opportunity.

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