Customer Engagement Specialist

3 days ago


Mumbai, Maharashtra, India beBeeEngagement Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Engagement Specialist

We are seeking a Customer Engagement Specialist to develop and implement strategies that enhance customer satisfaction. This role involves addressing customer inquiries and complaints, conducting feedback surveys, and collaborating with cross-functional teams to create engaging customer experiences.

Key Responsibilities:

  • Develop and execute customer engagement plans to drive satisfaction and loyalty.
  • Resolve customer complaints and concerns in a timely and professional manner.
  • Analyze customer feedback to identify areas for improvement.
  • Collaborate with marketing and sales teams to design and deliver targeted customer experiences.
  • Maintain accurate records of customer interactions and feedback.
  • Presentation of customer engagement reports and insights.

Requirements:

  • Bachelor's degree in any field.
  • Any Postgraduate degree.

Benefits:

A dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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