
Customer Engagement Specialist
3 days ago
We are seeking a Customer Engagement Specialist to develop and implement strategies that enhance customer satisfaction. This role involves addressing customer inquiries and complaints, conducting feedback surveys, and collaborating with cross-functional teams to create engaging customer experiences.
Key Responsibilities:
- Develop and execute customer engagement plans to drive satisfaction and loyalty.
- Resolve customer complaints and concerns in a timely and professional manner.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with marketing and sales teams to design and deliver targeted customer experiences.
- Maintain accurate records of customer interactions and feedback.
- Presentation of customer engagement reports and insights.
Requirements:
- Bachelor's degree in any field.
- Any Postgraduate degree.
Benefits:
A dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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