
Customer Engagement Specialist
5 days ago
Job Summary
We are seeking a skilled Customer Engagement Specialist to join our team. In this role, you will be responsible for proactively reaching out to customers via phone calls to understand their needs and preferences.
Main Responsibilities
- Maintain and nurture relationships with customers to ensure satisfaction and loyalty.
- Identify opportunities to upsell and cross-sell products to maximize customer value.
- Work closely with the operations team to ensure timely and accurate order fulfillment.
- Handle customer concerns or complaints effectively.
Requirements
To succeed in this role, you will need:
- A strong ability to communicate effectively with customers.
- Excellent relationship-building skills.
- The ability to work under pressure and meet deadlines.
Benefits
This role offers a range of benefits, including:
- A competitive salary.
- Ongoing training and development opportunities.
- The chance to work with a dynamic and supportive team.
About Us
We are a forward-thinking company dedicated to providing excellent customer service. If you have a passion for delivering exceptional customer experiences, we want to hear from you
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