Customer Engagement Manager

5 days ago

Mumbai, Maharashtra, India beBeeEngagement Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

Role Overview

We are seeking a Customer Engagement Manager to lead our CRM strategy across multiple clients. This role will focus on enhancing client relationships, driving customer engagement, and boosting business growth.

Main Responsibilities

  1. Develop and implement multi-channel CRM campaigns to increase customer engagement, retention, and conversion rates.
  2. Work closely with clients to ensure CRM campaigns are timely, relevant, and aligned with overall business objectives.
  3. Segment customer lists to deliver personalised and relevant campaigns to targeted audiences.
  4. Employ a test-and-learn approach to continually optimise campaigns using A/B testing, analytics, and feedback.
  5. Develop and implement a comprehensive customer lifecycle strategy to maximise customer lifetime value through automated workflows and retention initiatives.
  6. Maintain accurate customer databases and ensure compliance with GDPR and other relevant regulations.
  7. Analyse campaign performance, track key metrics, and generate actionable insights to drive continuous improvement in CRM efforts.
  8. Communicate effectively with clients and internal teams to ensure transparency and alignment.

Requirements & Qualifications

About You

  • Bachelor's degree in Marketing, Business, or a related field.
  • Proven experience in CRM management, preferably within a marketing agency or similar environment.
  • Proficiency with CRM software and tools such as Klaviyo or similar platforms.
  • Strong analytical skills and experience with market segmentation.
  • Excellent communication and sales skills.
  • Proficient in project management.
  • Ability to work independently and remotely.
  • Experience in ecommerce or digital marketing.

About Our Company

We are an ecommerce agency founded by business owners with a profit-first client approach. Our expert team of data-driven marketers has over 20 years of experience in maximizing growth through strategic storytelling. We offer a variety of services, including paid ads, content creation, PPC, SEO, and website development, by deeply understanding clients' values, vision, KPIs, data, and audiences. As an extension of our clients' internal teams, we focus on delivering profit-focused results.

This position offers a great opportunity for a strategic thinker with a deep understanding of CRM principles and a passion for customer-centric marketing.

We are committed to providing a supportive and collaborative work environment that fosters innovation and growth. If you are a motivated and experienced professional looking for a new challenge, please apply today

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