Customer Engagement Associate

20 hours ago

Mumbai, Maharashtra, India beBeeCustomerEngagement Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: Customer Engagement Associate

We are seeking a highly skilled and dedicated Customer Engagement Associate to join our team. This is an excellent opportunity for individuals who thrive in dynamic environments, communicate effectively with diverse groups, and demonstrate empathy towards customers.

Key Responsibilities:

  • Proactive Onboarding: Welcome new learners within 48 hours to provide personalized support during account setup and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners to diagnose challenges and offer solutions, such as academic tips or deadline extensions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies:

  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

Desired Qualifications:

  • Bachelors degree in any field (preferred).
  • Minimum 1-2 years of experience in customer-facing roles, preferably in EdTech, customer support, or student success positions.
  • Experience in handling both inbound and outbound calls.
  • Familiarity with escalation protocols and quality assurance practices.

This role offers opportunities for professional growth and development in a collaborative environment. If you possess strong interpersonal skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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